Slots & Arcade Performance Lead

NCL Bahamas Ltd.; Miami (FL); On-site; USD 130,000 - 210,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. seeks a senior technical leader to oversee casino slots, arcade, and table game systems across brands. You will drive strategy, optimize performance, and ensure reliable operations aboard ships and dry-dock projects.

Responsibilities include data‑driven recommendations, project planning, vendor management, and cross‑functional collaboration to maximize guest satisfaction and revenue while maintaining regulatory compliance.

Qualifications

• Bachelor’s degree or equivalent in a relevant field.
• Minimum 5 years of management experience in slot/arcade performance.
• Strong knowledge of casino operations, game math, RNG, payout percentages.

Responsibilities

• Analyze performance metrics and identify revenue growth opportunities.
• Lead planning and execution of equipment installations and upgrades across the fleet.
• Develop dashboards and KPI reports for executive decision‑making.
• Coordinate with procurement, vendors, and shipboard teams for parts and resources.
• Ensure compliance with gaming regulations and internal controls.
• Support cross‑functional collaboration to drive operational excellence.

Skills

Slot machines operations

Arcade equipment

Vendor management

Data analysis

Excel / BI

Project management

Regulatory compliance

Cross-functional collaboration

Communication

Table games knowledge

Education

Bachelor’s degree

Tools

Tableau

Microsoft Excel

PowerPoint

Job description

Norwegian Cruise Line Holdings Ltd. seeks a senior technical leader to oversee casino slots, arcade, and table game systems across brands. You will drive strategy, optimize performance, and ensure reliable operations aboard ships and dry-dock projects.

Responsibilities include data‑driven recommendations, project planning, vendor management, and cross‑functional collaboration to maximize guest satisfaction and revenue while maintaining regulatory compliance.