Casino Slots & Arcade Performance Strategist

Norwegian Cruise Line Holdings Ltd.; Miami (FL); On-site; USD 150,000 - 190,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. is seeking a seasoned technology and operations leader to manage casino slots, table games, cage systems, and arcade operations across the fleet.

You will oversee daily technical operations, performance analytics, projects, and vendor relationships to maximize reliability, compliance, and revenue. This role also includes leading newbuild and dry dock projects, developing data-driven business cases, and coordinating with shipboard teams to ensure on-time

Qualifications

• Minimum 5 years of experience in slot performance at a management level.
• Strong knowledge of casino operations, game math, RNG, and payout behavior.
• Experience leading cross-brand casino/arcade technology projects and vendor relations.

Responsibilities

• Analyze slot and arcade performance metrics, industry benchmarks, and trends to identify revenue opportunities.
• Develop data-driven business cases and actionable recommendations for product and operational improvements.
• Lead planning and execution of slot/arcade equipment installations and upgrades fleet-wide.
• Develop executive dashboards, KPI reports, and presentations for performance communication.
• Coordinate with shipboard teams, procurement, and vendors to ensure timely sourcing of parts.
• Provide technical leadership and vendor management to ensure high-quality service.
• Oversee sourcing, procurement, and distribution of arcade equipment and prize programs.
• Monitor compliance with gaming regulations and internal controls; drive process improvements.
• Conduct shipboard visits and performance reviews; partner with onboard leadership for corrective actions.

Skills

Casino operations

Vendor management

Data analysis

Executive dashboards

Regulatory compliance

Education

Bachelor's degree or equivalent

Tools

Tableau

Microsoft Excel

PowerPoint

Job description

Norwegian Cruise Line Holdings Ltd. is seeking a seasoned technology and operations leader to manage casino slots, table games, cage systems, and arcade operations across the fleet.

You will oversee daily technical operations, performance analytics, projects, and vendor relationships to maximize reliability, compliance, and revenue. This role also includes leading newbuild and dry dock projects, developing data-driven business cases, and coordinating with shipboard teams to ensure on-time