Slot Technician Supervisor, Southland Casino

Delaware North; West Memphis (AR); On-site; USD 33,062 - 41,328; Full time

Benefits offered by this job

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Health, dental, and vision insurance

401(k) with company match

Paid vacation days and holidays

Employee assistance program

Tuition and/or professional certification reimbursement

Job summary

Delaware North is seeking a full-time Slot Technician Supervisor to join our team at Southland Casino in West Memphis, Arkansas. In this role, you will oversee the technical operations, maintenance, and repair of slot machines while ensuring compliance with gaming regulations.

The ideal candidate should have at least 3 years of experience and strong electrical knowledge of slot machines. We offer competitive pay alongside a robust benefits package that includes health insurance, 401(k), and employee discounts.

Qualifications

• Minimum of 3 years of related experience, supervisory experience preferred.
• Must meet all licensing requirements for gaming operations.
• Strong knowledge of slot machine electronics, mechanisms, and systems.

Responsibilities

• Manage the working schedule, training, and task assignment of team members.
• Oversee and perform repair and preventative maintenance of slot machines.
• Ensure adherence to federal, state, and internal gaming regulations.

Skills

Slot machine electronics knowledge

Gaming device diagnostics

Troubleshooting skills

Customer service

Communication skills

Job description

Delaware North Gaming is searching for a full-time Slot Technician Supervisor to join our team at Southland Casino in West Memphis, Arkansas. As a Slot Technician Supervisor, you will be responsible for technical leadership of the team, overseeing the daily machine operations, maintenance, repair, and compliance.

Pay

$24.00 - $30.00 / hour

Benefits

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules
• Health, dental, and vision insurance
• 401(k) with company match
• Paid vacation days and holidays
• Paid parental bonding leave
• Employee assistance program
• Tuition and/or professional certification reimbursement

Responsibilities

• Manage the working schedule, training, and task assignment of team members, supervising quality and performance
• Oversee and perform repair and preventative maintenance of slot machines and online systems, and collaborate with Bench Technicians to optimize repair processes
• Handle initial setup, checkout, configuration, and paperwork of new gaming devices
• Assist with troubleshooting issues and promote positive guest relations
• Ensure adherence to federal, state, and internal gaming regulations, policies, and procedures
• Operate a motor vehicle when necessary

Qualifications

• Minimum of 3 years of related experience, with previous supervisory experience preferred
• Must meet all licensing requirements for gaming operations
• Strong knowledge of slot machine electronics, mechanisms, and systems
• Skills in gaming device diagnostics and troubleshooting, training, organization, reporting, analyzing, customer service, and communication
• Hold and maintain a valid driver’s license, pass a motor vehicle record check, and drug test
• No college degree required

Physical Requirements

• Frequent reaching, grabbing, and bending
• Ability to stand and walk for extended periods of time

Shift Details

• Days
• Evenings
• Overnight
• Holidays
• Weekends
• 8hr shift
• OT as needed

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer

Equal Opportunity Employer

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.