Slot Technician Supervisor

Caesars Entertainment Corporation; Pompano Beach (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Caesars Entertainment Corporation in Florida seeks a proactive leader to oversee the Slot Technical department, driving smooth operations and customer-focused service.

The role requires hands-on leadership, strong electronics knowledge, and adherence to gaming regulations, with flexible hours including nights and holidays. You will collaborate across teams to maintain equipment and guest satisfaction in a high-volume environment.

Qualifications

• Two to Five years experience in electronics and maintenance of technical equipment, game machines, or slot machines.
• 4-year degree in related fields or equivalent work experience.
• Gaming industry experience is strongly preferred.

Responsibilities

• Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful.
• Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back.
• Provide hands-on leadership to Slot Technical department.
• Maintain required documentation for all slot machine moves and repairs and maintenance.
• Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.

Skills

English proficiency

iOS proficiency

Flexible to schedule

Education

4-year degree in related fields or equivalent work experience

Tools

Slot machines maintenance

Electronics maintenance

Job description

Job Description

Oversee the operation of the slot technical department and team members. Promote Family Style Service through actions and positive attitude.

Job Description

Oversee the operation of the slot technical department and team members. Promote Family Style Service through actions and positive attitude.

Responsibilities

• Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful.
• Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back.
• Ensure slot-playing guests are kept in play by providing friendly and helpful service at all interactions.
• Delegate authority, and assign responsibilities and work schedules to department staff.
• Provide hands‑on leadership to Slot Technical department.
• Maintain required documentation for all slot machine moves and repairs and maintenance.
• Maintain purchase orders and requisitions for all slot machine parts and supplies.
• Maintain proper logs in compliance with Florida gaming regulations and internal controls.
• Assist with developing and managing the departmental budget, including capital expenditures.
• Review reports and statistical data for malfunctions or other problems.
• Develop and implement schedules for preventive maintenance and repairs.
• Monitor staffing levels to ensure budgetary compliance.
• Assist with interviewing, hiring, developing, and evaluating department staff.
• Administer disciplinary action as necessary.
• Regularly and timely reviews with Slot Tech Manager of all departmental activity and issues.
• Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member and guest information.
• Have complete knowledge of all casino events and promotional activities.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
• Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.
• Perform other duties as assigned or reasonably requested by any member of management.

Qualifications

• Must be 21 years of age or older
• Proficient in English verbal and written
• Proficient with iOS devices
• Flexible to work various shifts, weekends, and holidays
• Must be able to obtain and maintain a 1055 gaming license
• Two to Five years experience in electronics and maintenance of technical equipment, game machines, or slot machines preferred with a 4-year degree in related fields or equivalent work experience.
• Gaming industry experience is strongly preferred.

Additional Requirements

• Ability to push and pull up to 200 pounds
• Ability to lift and carry objects up to 75 pounds
• Ability to bend, stoop, twist, reach, and kneel repetitively
• Safely work with provided cleaning chemical and equipment
• Ascend and descend stairs and maintain equilibrium for an extended period
• Must be able to work from a standing position and/or walking motion for extended period
• Ability to work in a smoking and pet-friendly environment