Slot Technician

Rivers Casino; Des Plaines, Northern (IL, KY); Hybrid; USD 38,000 - 58,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K match

Daily meals $1

PTO 18 days

Shuttle service

Free parking

Job summary

Rivers Casino Des Plaines is seeking a Maintenance Technician to install, repair, and maintain electronic gaming equipment to ensure minimal downtime. You will troubleshoot to the component level and communicate breakdowns with the team.

The role requires a high school diploma or GED, technical training preferred, and the ability to work flexible shifts including weekends and holidays. Licensing must be obtained and maintained as required.

Qualifications

• High school diploma or GED required; technical training preferred.
• Proficient in Microsoft Office (Excel/Word/Outlook) is expected.
• Ability to work flexible shifts, including weekends and holidays, is required.
• Must be able to obtain and maintain required licensing.

Responsibilities

• Install, repair, and maintain electronic gaming equipment to minimize downtime.
• Troubleshoot equipment to the component level and report issues.
• Communicate operational and technical breakdowns and provide solutions to the team.
• Investigate slot variances and potential causes per company policies.
• Investigate slot cheating attempts and malfunctions in assigned areas.
• Support other departments to deliver outstanding guest service.
• Adhere to policies to comply with regulatory bodies and internal standards.
• Report unethical or illegal behavior per company and regulatory guidelines.
• Perform duties related to the Illinois Gaming Board Self-Exclusion program as described in policy.
• Execute other duties as assigned.

Skills

Communication

Guest service

Flexibility

Education

High school diploma or GED

Technical training

Tools

Microsoft Office

Job description

Rivers Casino Des Plaines
3000 S. River Road
Des Plaines, IL 60018, USA

Description

WALK-IN WEDNESDAY

Interview on the spot!
Every Wednesday from 12 PM - 2 PM
2500 E. Devon Ave | Des Plaines , IL 60018

Free Parking / Free Shuttle from the Rosemont Blue Line Station

Duties and Responsibilities:

• Responsible for the installation, repair, and maintenance of all electronic gaming equipment, slots and table games, to ensure minimal downtime
• Troubleshoot and repair all electronic gaming equipment to the component level
• Effectively communicate all operational and technical breakdowns and provide solutions to team members
• Investigate slot variances to identify and correct all possible causes for reported variances per company policies
• Investigate all slot cheating attempts, malfunctions, and substandard equipment repair within all assigned areas.
• Contribute to the leading edge culture of Rivers Casino by helping foster innovation for the growth of the team and the company
• Assists all departments in providing outstanding guest service to all patrons for an overall excellent customer experience
• Adhere to all policies and procedures in order to maintain compliance with all regulatory bodies, both internal and external
• Identify and report unethical and illegal behavior in accordance with all company and regulatory standards
• Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program as described in Section A of the Rivers Casino – Des Plaines ICS.
• Other duties as may be assigned

Job Requirements:

• High school diploma or general education degree (GED) required, technical training preferred
• Working knowledge of Microsoft Office products including, but not limited to, Excel, Word, and Outlook.
• Comfortable with repetitive transactions
• Ability to work flexible shifts and days of the week including weekends and holidays
• Frequent walking, standing, kneeling, twisting, bending and lifting
• Ability to successfully fulfill the pre-employment process
• Ability to obtain and maintain all necessary licensing.

Perks that Work!

• Medical, Dental, Vision, and Life Insurance
• 401K – 4% match to 5% Team Member Contribution
• $1 Daily Meals
• Earn up to 18 Days of Paid Time Off Your First Year
• Free Shuttle from Rosemont’s Blue Line Station
• Free Parking On-Site
• Rivers Casino Scholarship Program for Team Members and their Children/Grandchildren
• Tuition Reimbursement
• Community Volunteer Opportunities
• Team Member Exclusive Discounts

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.