Slot Shift Supervisor

Caesars Entertainment Corporation; Pompano Beach (FL); On-site; USD 25,000 - 34,000; Full time

Job summary

Caesars Entertainment, based in Pompano Beach, seeks a casino operations teammate to support daily casino functions and uphold service standards. The role emphasizes guest interactions, safety, and efficient operation in a fast-paced environment.

The position requires 21+ years old, English proficiency, and the ability to work flexible shifts, including weekends and holidays. Gaming license eligibility is essential for consideration.

Qualifications

• Must be 21 years of age or older.
• Proficient in English verbal and written.
• Proficient with iOS devices.
• Flexible to work various shifts, weekends, and holidays.
• Must be able to obtain and maintain a 1055 gaming license.
• Three to Five years’ experience within the casino department or gaming areas of a casino with a 4-year degree in related fields or equivalent work experience.

Responsibilities

• Deal with high-volume customer interactions, staying upbeat and cheerful.
• Provide guest service, relations, and dispute resolution.
• Ensure safety and security of team members and guests; help manage loss time injuries.

Skills

English proficiency

iOS proficiency

Guest service

Flexible shifts

Gaming license eligibility

Education

4-year degree or equivalent work experience

Job description

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission

“Create the Extraordinary”

Our Vision

“We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values

“Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Responsible for assisting with the successful daily operations of the Casino Department. Promote Family Style Service through actions and positive attitude.

How You Will Create the Extraordinary

• Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful.
• Responsible for guest service, relations, and disputes.
• Ensure the safety and security of team members and guests. Manage Processes and programs to effectively control and reduce loss time injuries.
• Delegate authority and assign responsibilities.
• Review and manage department’s financial data.
• Review casino activities and promotional status with Casino Director.
• Meet with Departmental Directors and managers as necessary.
• Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
• Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests, as well as lining up chairs by the slot machines.
• Perform other duties as assigned or reasonably requested by any member of management.

What You Will Need

• Must be 21 years of age or older
• Proficient in English verbal and written
• Proficient with iOS devices
• Flexible to work various shifts, weekends, and holidays
• Must be able to obtain and maintain a 1055 gaming license
• Three to Five years’ experience within the casino department or gaming areas of a casino with a 4-year degree in related fields or equivalent work experience.
• Gaming industry experience is strongly preferred.

ADDITIONAL REQUIREMENTS

• Ability to push and pull up to 100 pounds
• Ability to lift and carry objects up to 50 pounds
• Ability to bend, stoop, twist, reach, and kneel repetitively
• Safely work with provided cleaning chemical and equipment
• Ascend and descend stairs and maintain equilibrium for an extended period
• Must be able to work from a standing position and/or walking motion for extended period
• Ability to work in a smoking and pet-friendly environment

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 91820
• Job Category Casino
• Job Schedule Full time
• Locations Harrah's Pompano Beach (On-site)