Slot Service Rep

Presque Isle Downs & Casino; Erie (Erie County); On-site; USD 17,000 - 25,000; Part time

Job summary

Presque Isle Downs & Casino in Erie, PA, is seeking a Part-Time Slot Service Representative in the Slots department. You will guide guests through slot play, assist with self-serve sports wagering kiosks, and manage seating near machines while performing basic troubleshooting.

The role requires 18+ years of age, ability to obtain PA Gaming licensing, and a strong focus on customer service in a fast-paced environment with rotating shifts including nights, weekends, and holidays.

Qualifications

• Must be at least 18 years of age.
• Able to obtain and maintain PA Gaming license.
• 100% customer service focused with strong interpersonal skills.

Responsibilities

• Instruct guests in playing slots and placing sports wagers on self-serve kiosks; render hand pays and jackpots.
• Position vacant nonfixed seating near slot machines and fix minor issues with slots and self-serve kiosks.
• Fulfill additional duties as assigned.

Skills

Customer service

Interpersonal skills

Fast-paced work

Education

High School Diploma

Job description

• Job Title:** Slot Service Rep
• Department:** Slots
• Reports To:** Slot Shift Manager
• FLSA Status:** Non-Exempt
• Status:** Part Time
• License Type:** PA Gaming License
  

SUMMARY

This opening is for a Part Time Slot Service Representative.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Duties and responsibilities include the following. Other duties may be assigned.

Candidate is responsible for instructing guests in playing slots, instructing guests in placing sports wagers on the sports wagering self-serve kiosks, positioning vacant, nonfixed slot seating as close to the slot machine as possible and fixing minor paper and machine problems with slots and self-serve sports wagering kiosks. Candidate will render hand pays and Jackpots to guests. Candidate will be responsible for all other duties as assigned.

Job Requirements

Must be at least age 18 years of age. Candidate must be 100% customer service focused, possess good interpersonal skills, & be able to work in a fast paced & demanding environment. Hours vary & must be able to work all shifts - nights, weekends, & holidays. Must become knowledgeable about how all games are played. Candidate must be able to obtain appropriate licensing.

CERTIFICATES AND LICENSES

Must be able to obtain and maintain appropriate licensing from the Pennsylvania Gaming Control Board.

SUPERVISORY RESPONSIBILITIES

This position does not have any supervisory responsibilities.

EDUCATION AND EXPERIENCE

High School Diploma Preferred But Not Required.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level is moderate. Candidate will be exposed to smoke when on the casino floor. Candidate must be able to work in a fast-paced, stressful, and physically demanding environment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee will be required to stand and walk for extended periods of time. Employee must be able to lift up to 40 pounds. Employee must be able to talk and hear in order to ensure proper communication. This job requires strong vision skills, including close vision, peripheral vision and ability to adjust focus.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER