Supervisor Slots DR

Rivers Casino Philadelphia; Philadelphia (Philadelphia County); On-site; USD 45,000 - 55,000; Full time

Job summary

Rivers Casino Philadelphia is seeking a Slot Supervisor to oversee Slot Operations team members while ensuring excellent guest service standards. The role requires managing staff, assisting guests with transactions, and ensuring compliance with regulations. Candidates must be 18 or older, possess a high school diploma, and have casino-related experience. Strong customer service and communication skills are essential, along with the ability to work flexible shifts. The job includes duties in a lively casino environment, adhering to internal and external controls.

Qualifications

• Must be 18 years of age or older.
• One or more years in casino related experience.
• Available to work flexible shifts, weekends and holidays.

Responsibilities

• Supervises Slot Operations team members.
• Assists with guest interactions and transactions.
• Writes and submits shift reports to document activities.

Skills

Excellent customer service and interpersonal skills

Ability to motivate staff

Communication skills

Education

High school diploma or equivalent

Job description

Summary: When assigned, supervises Slot Operations team members consistent with internal controls, policies and procedures while ensuring guest service standards are consistently met.

Engagement Expectations

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

• Smile, display energy and open body language
• Proactively greet team members and guests, initiating interaction to provide service
• Always use a positive parting remark to end the conversation

Essential Job Functions

• A Slot Attendant may fill the role of a Supervisor Slot Dual-Rate in the absence of a Supervisor Slot Operations and will not perform their normal duties in the same day.
• Supervises Slot Operations team members and assists with guest interactions and transactions as needed.
• Assists Slot Operations team members as needed with the payment of slot machine jackpots and machine malfunctions.
• Notifies Slot Technicians when machine malfunctions require technical assistance.
• Provides feedback to management.
• Responds to guest issues, concerns and complaints in a courteous manner consistent with guest service standards.
• Writes and submits shift and other reports required to document shift activity.
• Complies with all internal controls and procedures related to departmental operations.
• Ensures compliance with regulatory controls both internal and external including but not limited to state and federal laws and the Pennsylvania Gaming Control Board regulations.
• Hires, trains and manages staff in accordance with organizational and approved departmental standards, policies and programs.
• Ability to extend complementary services in accordance with the approved comp matrix.
• Manages Slot Technical staff in conjunction with, and in the absence of, Slot Technical Management Staff.
• Performs other duties as assigned.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• One or more years in casino related experience.
• Excellent customer service and interpersonal skills.
• The ability to motivate staff through a teamwork approach.
• Ability to communicate with team members and guests.
• Excellent communication skills, both written and oral.
• Available to work flexible shifts, weekends and holidays.
• Ability to obtain and maintain all necessary licensing.

Physical And Mental Demands

• Regularly required to see, talk and hear; use hands to finger, handle, or feel; reach with hands and arms; stand and walk.
• Frequently required to stoop and kneel.
• Must occasionally lift up to 25 pounds.
• Able to work with others while maintaining a positive and courteous demeanor.
• Ability to work in a noisy and smoky environment.