Slot Marketing Representative - MGM National Harbor

MGM Resorts International; Harbor (OR); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Promotional opportunities

Health & income protection

Discounts on hotel, F&B, retail & more

Free meals in employee dining room

Free parking

Healthcare, time off benefits

Development & volunteering programs

Job summary

National Harbor, Maryland-based MGM Resorts International is seeking a Slot Marketing Representative to assist guests with loyalty accounts and card issuance. You will promote the loyalty program, redeem points for comps, and maintain guest data with confidentiality.

Responsibilities include using the Player Tracking System, resolving guest inquiries, and communicating ideas to improve productivity. Swing shifts offered, with competitive hourly pay.

Qualifications

• Must be at least 18 years old and possess a high school diploma or GED.
• Experience in face-to-face guest service is preferred.
• Ability to explain loyalty programs and assist guests with accounts.

Responsibilities

• Assist guests at the Players Club desk with their accounts and enroll new guests in the loyalty program.
• Explain the loyalty program in detail and redeem points for express comps.
• Input guest information into the database system and issue loyalty cards.
• Maintain confidentiality of company files and data.
• Address guest questions, resolve issues, and escalate to management as needed.

Skills

Guest service

Customer service

Loyalty programs

Cash handling

Education

High school diploma or GED

Tools

Player Tracking System

POS system

Job description

National Harbor, Maryland

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Slot Marketing Representative, you will be responsible for assisting guests at the Players Club desk or other assigned area with all aspects of their account and to enroll new guests in the loyalty program while providing excellent guest service.

THE SCHEDULE:

• Swing shift schedule with schedule times that fall between 3:30pm to 12:15am and/or 5:30pm to 2:15am

THE DAY-TO-DAY:

• Assist players with all requests in a professional and timely manner; answer questions and address problems
• Explain the loyalty program in detail and redeems guests’ points for express comps
• Evaluate members’ status and issue complimentary amenities based on established Company guidelines
• Utilize all aspects of the Player Tracking System; input player information into the database system and issue loyalty program cards
• Protect the confidentiality of all company files and document under immediate control
• Communicate new ideas to upper management in order to improve productivity
• Resolve guest complaints within scope of authority and otherwise refer the matter to management; notify supervisor of all unusual events, circumstances, missing items, or alleged theft

THE IDEAL CANDIDATE:

• Must be at least 18 years of age
• Must have a high school diploma or GED
• Prior relevant experience within a face-to-face guest service position (preferred)

THE PERKS & BENEFITS:

• Internal mobility – Promotional opportunities for growth
• Health & Income Protection benefits (for eligible employees)
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking on and off shift
• Healthcare, financial, and time off benefits
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Pay Rate:

The rate for this role is:

$19.10

This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.

Paywill not be below any applicable minimum wage.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.