Slot Guest Host - Casino Customer Service

Terrible's; Fallon (NV); On-site; USD 25,000 - 35,000; Full time

Job summary

Terrible's in Fallon, NV is seeking a Change Attendant to provide exceptional guest service while adhering to gaming policies. You will greet players, monitor slot equipment, pay jackpots, and ensure change machines operate smoothly.

This role requires 21+ years of age, cash handling experience, and the ability to work flexible hours including evenings and weekends. Strong communication and teamwork are essential to maintain guest satisfaction and safe operations.

Qualifications

• Minimum 6 months cash handling experience preferred.
• Ability to manage and coordinate multiple tasks at once.
• Comfort in operational computer skills for cash handling system.
• Dedication to Integrity, Teamwork and Customer Service.
• The ability to maintain composure during time of uncertainty.
• Excellent communication skills.
• Must be willing and able to work flexible hours including evenings, weekends and holidays on a rotational basis.

Responsibilities

• Ensure the assigned area is neat and clean.
• Monitor slot equipment in order to maintain proper use and maintenance.
• Greet all new and existing players and accommodate their needs within program guidelines to ensure player satisfaction and encourage return visits.
• Monitor and pay jackpots.
• Monitor and help maintain all change machines.
• Handle guest complaints and disputes fairly and with the best interest of the hotel/casino in mind.

Skills

Cash handling

multitasking

Computer skills

Integrity

Teamwork

Customer service

Job description

Terrible's in Fallon, NV is seeking a Change Attendant to provide exceptional guest service while adhering to gaming policies. You will greet players, monitor slot equipment, pay jackpots, and ensure change machines operate smoothly.

This role requires 21+ years of age, cash handling experience, and the ability to work flexible hours including evenings and weekends. Strong communication and teamwork are essential to maintain guest satisfaction and safe operations.