Slot Floor Supervisor

Pueblo of Pojoaque Corporations; New Mexico; On-site; USD 17,000 - 24,000; Full time

Job summary

Pueblo of Pojoaque Corporate seeks a Slot Operations Supervisor to assist the Slot Manager on the floor. You will supervise day/evening staff, ensure quality customer service, and safeguard casino assets. Responsibilities include scheduling, timekeeping, approving timesheets, interviewing candidates, and aiding in training.

You’ll handle incident reports, resolve machine issues, balance banks, and support the FSM as needed. Must be 21+ and able to work weekends and holidays.

Qualifications

• High school Diploma or GED
• 6 months Slot Attendant/Slot Tech experience required, 1 year preferred. Or 6 months casino supervisor experience.

Responsibilities

• Supervisory duties: Day and swing shift supervises employees, handles work scheduling, maintains internal daily time in/out timesheets, and reviews and approves timesheets and leave requests.
• Conducts performance evaluations (interim/annual). Enforces attendance and variance policies.
• May interview potential employees and makes recommendations for hiring, provides feedback on training being conducted for new employees.
• Maintains equipment sign-out records for keys/radios.
• Shift duties: Completes employee/ customer incident reports, coordinates with slot techs to resolve machine problems, and coordinates with supervisors or FSM to resolve customer complaints.
• Audits banks on floor every night totaling to approx. $200,000/shift. Prepares paperwork for Code 100’s, jackpots over $1,200.
• Slot Floor Attendant duties: counts in/out bank with change attendant, pays all jackpots and hand pays, and performs change duties.
• Other duties as assigned
• Must be at least 21 years of age or older
• Knowledge of slot machine winning combinations for jackpots, selected codes for hopper fills, coin jams, and tilts.
• Knowledge and ability to spot suspicious play.
• Skill in supervision and communicating with others.
• Skill in handling money, giving change, balancing change banks, and performing change audits.
• Ability to handle a variety of customer requests and personalities.

Skills

Supervision

Customer service

Money handling

Communication

Education

High school diploma or GED

Slot Attendant/Slot Tech experience 6m

Job description

Pueblo of Pojoaque Corporate seeks a Slot Operations Supervisor to assist the Slot Manager on the floor. You will supervise day/evening staff, ensure quality customer service, and safeguard casino assets. Responsibilities include scheduling, timekeeping, approving timesheets, interviewing candidates, and aiding in training.

You’ll handle incident reports, resolve machine issues, balance banks, and support the FSM as needed. Must be 21+ and able to work weekends and holidays.