Slot Floor Guest Service Champion

Oaklawn Jockey Club; Hot Springs (AR); On-site; Confidential; Full time

Job summary

Oaklawn Jockey Club in Hot Springs, AR, is seeking a Slot Attendant to provide top-tier guest service, assist players with slot machines, and uphold department standards. This role emphasizes confidentiality, compliance, and teamwork in a dynamic gaming environment.

Ideal candidates are 21+, with a HS diploma or GED, at least one year in customer service, and proficiency with hand-held radios and Microsoft Office.

Qualifications

• Must be at least 21 years of age.
• High school diploma or GED.
• Minimum of one (1) year experience in customer service.
• Ability to use a hand-held radio for communications.
• Ability to read, write and communicate effectively in English.
• Proficient in Microsoft applications (Excel, Word) and knowledge of Slots operating systems.

Responsibilities

• Set the example for department by performing all functions of the position with professionalism and the highest level of guest service.
• Assist guests with how to play, read, and understand slot machines.
• Address any guest service concerns or questions with the highest level of guest service.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.

Skills

Customer service

English communication

Teamwork

Adaptability

Education

High school diploma or GED

Tools

Hand-held radio

Microsoft Excel

Microsoft Word

Job description

Oaklawn Jockey Club in Hot Springs, AR, is seeking a Slot Attendant to provide top-tier guest service, assist players with slot machines, and uphold department standards. This role emphasizes confidentiality, compliance, and teamwork in a dynamic gaming environment.

Ideal candidates are 21+, with a HS diploma or GED, at least one year in customer service, and proficiency with hand-held radios and Microsoft Office.