Banquet Setup & Guest Experience Specialist

Oaklawn Jockey Club; Hot Springs (AR); On-site; Confidential; Full time

Job summary

Oaklawn Racing Casino Resort in Hot Springs, Arkansas seeks team-oriented individuals to provide exceptional guest service and support dining operations. You will help set up dining spaces, maintain cleanliness, stock bars, and interact with guests and colleagues with professionalism.

The role emphasizes teamwork, confidentiality, and following established procedures to ensure a seamless guest experience and overall departmental success at Oaklawn.

Qualifications

• Must be at least 18 years of age.
• High School Diploma or GED preferred.
• Previous guest service experience preferred.
• Must be able to perform the physical job duties of all Food & Beverage team members.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

Responsibilities

• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Maintains strict confidentiality in all departmental and company matters.
• Provides impeccable guest service to all guests.
• Sets up tables and puts on table cloths.
• Sets up chairs.
• Cleans the dining room before and after events.
• Stocks bars with glassware.
• Cleans the bar before and after events.
• Cooperates and communicates with all team members and the guests with respect, projecting a positive attitude.
• Assists other team members and departments to contribute to the best overall performance of the department and hotel.
• Follows established procedures and policies of the Oaklawn Racing Casino Resort.

Skills

Guest service

Communication

Diplomacy

Education

High School Diploma or GED preferred

Job description

Oaklawn Racing Casino Resort in Hot Springs, Arkansas seeks team-oriented individuals to provide exceptional guest service and support dining operations. You will help set up dining spaces, maintain cleanliness, stock bars, and interact with guests and colleagues with professionalism.

The role emphasizes teamwork, confidentiality, and following established procedures to ensure a seamless guest experience and overall departmental success at Oaklawn.