Slot Attendant - Part Time (Swing Shift)

Oaklawn Jockey Club; Hot Springs (AR); On-site; Confidential; Full time

Job summary

Oaklawn Jockey Club in Hot Springs, AR, is seeking a Slot Attendant to provide top-tier guest service, assist players with slot machines, and uphold department standards. This role emphasizes confidentiality, compliance, and teamwork in a dynamic gaming environment.

Ideal candidates are 21+, with a HS diploma or GED, at least one year in customer service, and proficiency with hand-held radios and Microsoft Office.

Qualifications

• Must be at least 21 years of age.
• High school diploma or GED.
• Minimum of one (1) year experience in customer service.
• Ability to use a hand-held radio for communications.
• Ability to read, write and communicate effectively in English.
• Proficient in Microsoft applications (Excel, Word) and knowledge of Slots operating systems.

Responsibilities

• Set the example for department by performing all functions of the position with professionalism and the highest level of guest service.
• Assist guests with how to play, read, and understand slot machines.
• Address any guest service concerns or questions with the highest level of guest service.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.

Skills

Customer service

English communication

Teamwork

Adaptability

Education

High school diploma or GED

Tools

Hand-held radio

Microsoft Excel

Microsoft Word

Job description

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become a Slot Attendant. An individual could be successful if they possess the following.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

• Set the example for department by performing all functions of the position with professionalism and the highest level of guest service.
• Assist guests with how to play, read, and understand slot machines.
• Address any guest service concerns or questions with the highest level of guest service.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Ensures customer service meets established standards.
• Verifies jackpot payouts but only up to $XX amount.
• Assists with service light calls in accordance with established procedures.
• Notifies Lead Slot Attendant if any technical or service issues arise.
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.
• Processes jackpot wins and notifies the CSM as needed.
• Understands, promotes and explains company promotions and points system.
• Recommends Oaklawn Rewards program to players not using a membership card.
• Accurately completes paperwork within the guidelines of State, Federal regulations and company policies and procedures.
• Supervises necessary authorization (request for jackpot) and pay out of hand-paid jackpots in accordance with policy.
• Ensures that machines are filled with ticket paper, to keep machines in constant operation.
• Services minor machine and printer malfunctions.
• Swift response to player needs.
• Assist with marketing promotions as needed.
• Ensures cleanliness of assigned area, reporting issues to appropriate department(s).
• Assist in maintaining floor security by notifying department heads of any suspicious activity.
• Maintains current knowledge of local jurisdiction gaming laws (federal, state etc.) and attendant regulations, as well as the property's internal controls, policies and procedures.
• Other duties as assigned.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Must be at least 21 years of age.
• High school diploma or GED
• Minimum of one (1) year experience in customer service role.
• Ability to use a hand-held radio for communications.
• Ability to read, write and communicate effectively in English.
• Superior guest service and interpersonal skills.
• Must be able to work independently and on a team, and exercise good judgment in handling a variety of situations.
• Able to maintain the highest level of confidentiality.
• Able to quickly adapt to changing priorities.
• Must be able to respond calmly in crisis and stressful situations.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Excellent skills in both written and oral communication.
• Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Slots operating systems.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.

SUPERVISORY RESPONSIBILITIES

This job does not have supervisory responsibilities.

CERTIFICATES, LICENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER

It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre- employment drug screen and background check.

Welcome to Oaklawn, your ultimate destination for unforgettable experiences in the heart of Hot Springs, Arkansas. With a rich history dating back to 1904, we have established ourselves as one of the premier Thoroughbred racetracks in the country. But we're more than just a racetrack - Oaklawn is a world-class resort that offers so much more. Nestled in the breathtaking beauty of Hot Springs National Park, our resort provides an unparalleled level of luxury and entertainment. From gaming and dining to sports betting, spa indulgence, and captivating events, Oaklawn Hot Springs is where every moment becomes a cherished memory. At Oaklawn Hot Springs, we are not just a place to stay; we are your getaway to embracing the best of this charming region. Our resort provides the perfect base for you to explore Hot Springs' vibrant culture, natural wonders, and thrilling adventures. Choose Oaklawn Hot Springs, Arkansas, and discover a world of endless possibilities where luxury, entertainment, and the charm of Hot Springs converge. Your extraordinary journey starts at here.