Slot Floor Person On Call

The Orleans Hotel & Casino; Las Vegas (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

The Orleans Hotel & Casino on the Las Vegas Strip is seeking a Slot Floor Attendant to deliver exceptional guest service on the Slot floor. Responsibilities include assisting guests with questions, verifying and paying jackpots, and completing required paperwork, while maintaining machine and floor integrity.

Qualities include strong customer service, knowledge of gaming regulations, ability to stand for long periods, and the capacity to carry up to fifty pounds.

Qualifications

• Must be at least 21 years of age.
• Knowledge of applicable gaming regulations and company policies.
• Excellent communication and customer service skills.
• Ability to carry and communicate by two-way radio.
• Ability to stand and walk for extended periods.
• Maneuver a weight of fifty pounds.
• Must be able to obtain/maintain any necessary licenses and/or certifications.

Responsibilities

• Provide exceptional guest service on the Slot floor and assist guests with questions, verify and pay jackpot winnings, and complete required paperwork.
• Perform minor machine maintenance such as lock/unlock doors, clear jams, replenish paper, and reset machines.
• Document cash transactions and jackpot payouts with accurate, legible forms.
• Develop and maintain a friendly, courteous rapport with customers and coworkers.
• Operate a hand-held radio and communicate clearly over it.

Skills

Customer service

Communication

Radio operation

Mobility/Stand/walk

Weight handling

Job description

Job Description

Responsible for providing exceptional guest service on the Slot floor. Duties include but are not limited to assisting guests with questions, verifying and paying jackpot winnings, and completing required paperwork.

• Perform minor machine maintenance, such as lock and unlock machine doors, clearing jams, replenishing paper, and resetting machines.
• Complete written department forms to document cash transactions, jackpot payouts, etc. in an accurate, legible manner.
• Develop, apply, and maintain a friendly and courteous rapport with customers and employees.
• Operate hand-held radio and be able to hear and speak clearly over it.
• Conduct slot floor activities to ensure protection of company property and funds; and maintain the safety and cleanliness of assigned areas.
• Maintain secure key controls at all times.
• Pay and/or verify jackpot winnings to customers and complete required written documentation.

Qualifications:
Qualifications

• Must be at least 21 years of age.
• Must be knowledgeable about applicable gaming regulations and company policies.
• Must have excellent communication and customer service skills.
• Must be able to carry and communicate by two-way radio.
• Must be able to stand and walk for extended periods of time.
• Maneuver a weight of fifty pounds
• Must be able to obtain/maintain any necessary licenses and/or certifications.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.