Slot Experience Specialist

JACK Entertainment LLC; Cleveland (OH); Híbrido; USD 17.000 - 22.000; Jornada completa

Descripción de la vacante

JACK Entertainment LLC is hiring for a Slot Floor Attendant to deliver high-energy guest service on the casino floor in Ohio. You will monitor slot machines, assist players, and celebrate wins to enhance the guest experience.

Candidates must be able to work independently, stand and walk for extended periods, and meet minimum age requirements with the ability to obtain an Ohio Gaming Occupational License. Training and advancement opportunities available.

Formación

• Must be able to work independently and handle multiple tasks.
• Ability to respond calmly to inquiries and maintain professional demeanor.
• Must be 21+ with ability to obtain Ohio gaming license.

Responsabilidades

• Provide efficient guest service to Slot guests and monitor machines.
• Patrol assigned sections to surprise and delight guests.
• Explain slot floor operations (e.g. ticket in/ticket out) to guests.
• Resolve guest complaints using approved service recovery procedures.
• Pay jackpots accurately and conduct buy-in transactions.
• Maintain cleanliness, security, and operation of slot areas.
• Adhere to regulatory requirements and company policies.

Conocimientos

Guest service

Communication

Multitasking

Independent work

English fluency

Observational vigilance

Educación

High school diploma or equivalent

Descripción del empleo

JACK Entertainment LLC is hiring for a Slot Floor Attendant to deliver high-energy guest service on the casino floor in Ohio. You will monitor slot machines, assist players, and celebrate wins to enhance the guest experience.

Candidates must be able to work independently, stand and walk for extended periods, and meet minimum age requirements with the ability to obtain an Ohio Gaming Occupational License. Training and advancement opportunities available.