Casino Host

Choctaw Casinos & Resorts; Durant (OK); On-site; USD 42,000 - 62,000; Full time

Job summary

Choctaw Casinos & Resorts in Durant, OK seeks a Casino Host to manage the guest journey on site, coordinating with Executive Hosts for pre- and post-trip planning. You will greet guests, arrange transportation, and build loyalty among mid-level players.

The role requires knowledge of casino operations, guest service excellence, and the ability to resolve issues with discretion. Full-time schedule on-site with evenings, nights, weekends, and holidays.

Qualifications

• Minimum 2 years of customer service experience.
• Familiarity with casino marketing, comps, and guest loyalty.
• Ability to navigate hotel and casino facilities, events, and restaurants.

Responsibilities

• Greet guests and assist with social events, promotions, and travel arrangements.
• Maintain mid-level players database to build loyalty and identify new players.
• Resolve service gaps and guest issues leveraging comp authority when appropriate.
• Assess player value using comp guidelines to drive loyalty and ROI.
• Coordinate with Executive Host Team to manage hotel fill and RevPAR goals.
• Ensure compliance with all rules, regulations, and policies.
• Identify opportunities to improve products or services.

Skills

Guest service

CRM / customer relationships

Decision making

Casino operations knowledge

Communication

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Office

Database management

Job description

Shifts will include evenings, nights, weekends and holidays.

Job Purpose or Objective(s)

The Casino Host will manage all aspects of a customer journey while on property, simultaneously coordinating with Executive Casino Hosts on pre- and post-trip planning. You will report to Player Development Shift Manager, and the Director of Player Development.

Primary Tasks

• You will provide guest service including greeting guests in the casino, participating in social events/special promotions and making transportation and accommodation arrangements observing the players' needs.
• Manage database of mid-level players to build loyalty and produce repeat business while identifying new players on the casino who meet the hosting criteria.
• Resolve service failures; take immediate action to resolve service gaps and cement player loyalty by using comp authority or making exceptions.
• Resolve difficult situations with guests.
• You will evaluate a players current and potential worth according to the parameters of the comp guidelines to build loyalty and maximize return on investment.
• Manage hotel fill quota, Rev Par goals and coordination with Executive Host Team, and other employees.
• You will enforce compliance of all applicable rules, regulations, laws and policies.
• Identify methods to increase efficiencies and improve products or services.
• Perform other tasks as assigned.

Job Requirements

• Knowledge of standard computer applications.
• Demonstrated knowledge of casino marketing, and regular high-limit customers and their betting habits to make knowledgeable decisions regarding comps.
• Must have decision-making and become knowledgeable of the hotel and casino, including all events, attractions and restaurants
• Overall knowledge of casino operations.
• Two (2) years prior customer service-related experience

Job Identification: 33119

Job Category: Gaming

Posting Date: 11/13/2026, 6:26 PM

Job Schedule: Full time

On-Site/Remote: On-Site