Slot Attendant - Supervisor Night Shift

ViziRecruiter,LLC.; Bangor (ME); On-site; USD 45,000 - 65,000; Full time

Job summary

PENN Entertainment in Bangor, ME is seeking a Slot Operations Supervisor to support the floor, oversee transactions, and promote a fun, customer-focused environment.

You will lead teams, coach staff, handle training needs, and ensure compliance with gaming rules while delivering excellent guest service. This role requires strong communication, accuracy, and a commitment to safety and teamwork.

Qualifications

• Bachelor’s degree from an accredited four-year college or university is preferred.
• Must be able to oversee numerous monetary transactions with a high degree of accuracy.
• Must enjoy working with the public.
• Previous supervisory experience preferred.
• Physically mobile with ability to push, pull, lift up to 25 lbs. and work in varying areas.

Responsibilities

• Assists in the supervision of the overall slot operations.
• Provides guidance for teamwork and encourages ideas.
• Counsels, guides and instructs assigned personnel in duties.
• Prepares and presents performance appraisals.
• Maintains a fun, positive environment and builds relationships with players.
• Adheres to gaming rules and investigates variances and jackpot payoffs.
• Oversees slot floor operations and protects company assets.

Skills

Customer service

Written and verbal communication

Education

Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university

Tools

Excel

Access

Word

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Assists in the supervision of the overall slot operations
• Provides guidance for teamwork
• Encourages employee ideas and feedback
• Counsels, guides and instructs assigned personnel in proper performance of duties
• Recommends when training is needed
• Prepares and presents performance appraisals
• Promotes a fun, luck building environment with a positive and upbeat attitude
• Able to actively initiate pro‑active interactions with players to create and maintain customer relationships
• Maintain highly trained and motivated team members; administer and adhere to all gaming rules and regulations; investigate variances, bill validator and ticket in/ticket out claims; approves and witness jackpot pay offs
• Supervises all aspect of the slot floor; ensures company assets are protected at all times; perform multiple tasks; develop and maintain a rapport with slot players and handles customer concerns not resolved by subordinates; strong written and verbal communication skills; strong customer service skills

Requirements

• Bachelor’s degree (B.A./B.S.) from an accredited four‑year college or university is preferred
• Must be able to oversee numerous monetary transactions with a high degree of accuracy
• Must be proficient in Microsoft applications (Excel, Access, Word)
• Must enjoy working with the public
• Computer skills preferred
• Previous work experience in customer service
• Previous supervisory experience preferred
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces