Slot Attendant (PT)

Virgin Hotels Las Vegas; Las Vegas (NV); Sur place; USD 17 000 - 28 000; Plein temps

Résumé du poste

Virgin Hotels Las Vegas is seeking a Slot Attendant to manage day-to-day operations in the Slot Department within the casino. You will ensure neat, guest-friendly areas, safeguard assets, perform compliance procedures, and communicate with guests and other departments.

Ideal candidates have a high school diploma, at least one year of guest-service experience, basic MS Word/Excel skills, and the ability to learn slot operations and regulations.

Qualifications

• Current, legal, and unrestricted ability to work in the United States.
• High school or equivalent education required.
• One year of experience in a retail or other guest contact position; Slot Attendant experience preferred.
• Must possess keyboard/keypad data entry skills, basic mathematical skills and a functional ability to read, write and understand English.
• Demonstrate capacity to learn multiple facets of slot operations.
• Understanding of gaming regulations related to slot operations.
• Basic knowledge of Word and Excel.
• Ability to identify areas on the gaming floor by slot zone.
• Ability to operate a two-way radio and other electronic equipment.

Responsabilités

• Ensure that the assigned area(s) are neat, clean and accommodating for casino guests.
• Safeguard against theft and ensure the security and integrity of all casino funds and property assets within the Slot Department.
• Perform Slot Department regulation compliance procedures within the department based on departmental and State of Nevada gaming policies and internal control standards.
• Be aware of and communicate with guests and coworkers about matters including all special events functions, entertainment, restaurant schedules, etc.
• Perform inter-department projects as directed.
• Maintain clear lines of communication with all support and related departments including but not limited to Cage, Security, Surveillance, EVS, Engineering and other casino departments.
• Maintain control and accountability for assigned keys.
• Execute all departmental, State and IRS gaming related policies, procedures and Currency Transaction Reporting requirements.
• Communicate to supervisory personnel daily activities performed on an assigned shift.
• Review new slot gaming devices with vendors and coworkers; maintain awareness of state-of-the-art technology as it relates to the games installed and operating in the casino.
• Follow standard procedures and training to be alert for guests who may experience excessive alcohol consumption and/or who must demonstrate age-appropriateness to be present in the casino.
• Keep abreast of new technology pertaining to the Slot Department.
• Maintain awareness of accurate hand-pays as designated by company policy pertaining to slot guests.
• Maintain seating available in a neat and orderly fashion for slot guests.
• Other duties as assigned

Connaissances

Customer service

Communication

Team collaboration

Problem solving

Multitasking

Formation

High school diploma or equivalent

Outils

Word

Excel

Description du poste

This position is responsible for performing the day-to-day operations and activities in the Slot Department or within a section or area of the Slot Department for the casino operations located inside Virgin Hotels Las Vegas.

Requirements

THE NITTY-GRITTY (The Essential Job Duties)

• Ensure that the assigned area(s) are neat, clean and accommodating for casino guests
• Safeguard against theft and ensure the security and integrity of all casino funds and property assets within the Slot Department
• Perform Slot Department regulation compliance procedures within the department based on departmental and State of Nevada gaming policies and internal control standards
• Be aware of and communicate with guests and coworkers about matters including all special events functions, entertainment, restaurant schedules, etc.
• Perform inter-department projects as directed
• Maintain clear lines of communication with all support and related departments including but not limited to Cage, Security, Surveillance, EVS, Engineering and other casino departments
• Maintain control and accountability for assigned keys
• Execute all departmental, State and IRS gaming related policies, procedures and Currency Transaction Reporting requirements
• Communicate to supervisory personnel daily activities performed on an assigned shift
• Review new slot gaming devices with vendors and coworkers; maintain awareness of state-of-the-art technology as it relates to the games installed and operating in the casino
• Follow standard procedures and training to be alert for guests who may experience excessive alcohol consumption and/or who must demonstrate age-appropriateness to be present in the casino
• Keep abreast of new technology pertaining to the Slot Department
• Maintain awareness of accurate hand-pays as designated by company policy pertaining to slot guests
• Maintain seating available in a neat and orderly fashion for slot guests
• Other duties as assigned

WHAT IT TAKES (The Qualities We Look For)

• Great collaborators with the ability to create excellent working relationships across the group. Collaborative approach with all departments
• Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
• Effective communication and presentation skills to all levels of management
• Creativity and innovation are essential!
• Ability to think freely and approach all issues with a completely fresh approach
• Ability to anticipate needs and over-deliver wherever possible
• Candidates must think on their feet and use their initiative to solve problems and deliver solutions
• Excellent customer relations, communication, presentation and organization skills of utmost importance
• Able to change direction and work on multiple project aspects at once
• Enthusiastic, passionate, able to inspire and motivate others
• Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original, and personable, and striving to deliver high quality and brilliant customer service

MUST HAVE'S

• Current, legal, and unrestricted ability to work in the United States
• High school or equivalent education required
• One year of experience in a retail or other guest contact position; Slot Attendant experience preferred
• Must possess keyboard/keypad data entry skills, basic mathematical skills and a functional ability to read, write and understand English
• Demonstrate capacity to learn multiple facets of slot operations.
• Understanding of gaming regulations related to slot operations
• Basic knowledge of Word and Excel
• Ability to identify areas on the gaming floor by slot zone
• Ability to operate a two-way radio and other electronic equipment

WOULD BE NICE TO HAVE'S

• Comprehensive understanding of gaming regulations related to slot operations
• Knowledge in the operation of all slot machines and support technology currently in use
• Familiar with property amenities and marketing promotions and ability to communicate those offerings to guests

THE WORKING CONDITIONS

• Must be able to lift 50 pounds unaided by others, and to move up to 125 pounds with appropriate equipment to facilitate movement
• Stand and walk for the entire shift. Proper footwear is required
• Communicate clearly in verbal and written English
• Bend, squat and stretch in areas of limited space
• Work in an environment that is subject to varying levels of cold, heat, smoke, light (including flashing lights), and sound
• Must be able to accurately count cash and differentiate between different denominations of money
• Must be able to use an in-ear communication device
• This position requires availability to work various hours and shifts, including night, weekends, and holidays

VALUABLE TRAITS

• 50% logical / 50% creative / 100% AWESOME
• Enjoy working with a team and alone as the situation dictates
• Adaptive, Flexible!
• Embody "great attitude"
• Unwavering integrity and endless work ethic
• Appreciate constructive feedback, as well as graciously providing the same
• Tenacious and self-motivated

This is not an exhaustive list of duties, responsibilities, and conditions.

*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*