Security Supervisor

Virgin-Hotels; Las Vegas (NV); Vor Ort; USD 60.000 - 80.000; Vollzeit

Zusammenfassung

Virgin Hotels Las Vegas is seeking a Shift Supervisor to oversee daily Security Department operations on the assigned shift, working closely with the Security Manager.

The successful candidate will train and supervise security staff, ensure compliance with laws and company policies, manage incident reporting, and maintain guest safety with a professional, guest-focused approach.

Qualifikationen

• Current, legal, and unrestricted ability to work in the United States.
• Nevada driver's license with clean record expected.
• Ability to obtain a Nevada gaming license.
• Two years progressive experience in security operations; supervisory experience preferred.

Aufgaben

• Supervise, train, and evaluate security staff to ensure team members receive guidance to accomplish objectives.
• Ensure detainment procedures comply with civil/criminal laws and cooperate with authorities as required.
• Maintain updated information on security matters and liaise with law enforcement and casino personnel to relay information.
• Resolve guest complaints and uphold high guest service standards.
• Provide support to management in difficult terminations, theft investigations, and procedures.
• Handle drug testing procedures for reasonable suspicion while maintaining compliance.
• Ensure proper procedures for table games department are implemented and maintained.
• Perform other duties as assigned.

Kenntnisse

Team leadership

Communication skills

Problem solving

Guest service

Attention to detail

Security knowledge

Ausbildung

High school diploma or equivalent

Jobbeschreibung

The Shift Supervisor will play an important role in supervising the daily activities of the Security Department on the assigned shift and will work closely with Security Manager.

Requirements

THE NITTY-GRITTY (The Essential Job Duties):

• Supervise, train, and evaluate security staff to ensure Team Members receive necessary guidance to accomplish established objectives in accordance with departmental standards
• Ensure proper detainment procedures and detainment techniques are clearly understood and carried out in accordance with civil/criminal laws and company policy and procedures; assist various local, state, and federal authorities in various activities and investigations to ensure that procedures and laws are observed
• Maintain all current information on cheats, thieves, unhoused, etc. to ensure the protection of company assets, patrons, and Team Members; develops and maintains open communications with law enforcement agencies and security personnel of other casinos to relay security information
• Resolve guest complaints and ensure that all areas of proper guest service are adhered to
• Provide support to departmental management in the event of troublesome terminations, thefts, investigations, and procedures as requested
• Handle all drug testing procedures for reasonable suspicion, assuring that Virgin Hotels Las Vegas maintains its' procedures and liability issues
• Ensure that all proper procedures for table games department are correctly implemented and maintained, i.e., files, credits, transfers, pit boxes, drops, etc.
• Performs other duties as assigned

WHAT IT TAKES (The Qualities We Look For)

• Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departments
• Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
• Strong communication and presentation skills to all levels of management
• Ability to think outside the box and approach all issues with a completely fresh approach
• Ability to anticipate needs and over deliver wherever possible
• Candidates must think on their feet and use their initiative to solve problems and deliver solutions
• Excellent guest relations, communication, presentation, and organization skills of utmost importance
• Able to change direction and work on multiple project aspects at once
• Enthusiastic, passionate, able to inspire and motivate others
• Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and strive to deliver high quality and brilliant guest service
• Always communicate effectively with guests and all levels of Team Members

MUST HAVE'S

• Current, legal, and unrestricted ability to work in the United States
• Valid Nevada driver's license is required. Must provide a Nevada motor vehicle report with no points in the last 12 months and no DUI's or reckless driving charges
• Ability to obtain a Nevada gaming license required
• Ability to obtain required safety certifications
• Basic knowledge of Nevada civil and criminal laws
• Knowledge and understanding of electronic, video and alarm functions
• Knowledge and understanding of Nevada laws concerning powers of detainment procedures
• The skills necessary for effective performance within this position are typically acquired through the completion of a high school education or equivalent, as well as through two years progressive experience in security operations. Supervisory experience preferred

REGULATORY AND COMPLIANCE RESPONSIBILITIES

• Attend required training sessions offered by Virgin Hotels Las Vegas
• Perform the duties described in compliance with local laws and regulations
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member's department.
• Consult internal control procedures and policy manuals for guidance
• Report illegal activity to the appropriate levels of management

THE WORKING CONDITIONS

• Spend majority of the shift on the casino floor and hotel property
• Standing and walking for the entire shift. Proper footwear is required
• Work in an environment that is subject to varying levels of cold, heat, smoke, light (including flashing lights), and sound. Exposure to varying weather conditions. Proper protection provided
• Read and write legible reports in English
• Identify and quickly respond to potential problems and conflicts and defend self and others in combative situations
• Lift up to 60 pounds, and push and pull drop boxes and money carts weighing up to 200 pounds without assistance
• Able to assist sick or injured guests and Team Members
• Must be able to work in a fast-paced, busy, and somewhat stressful environment, and maintain physical stamina and mental attitude while dealing effectively with guests, management, team members, and outside contacts
• Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods

VALUABLE TRAITS

• 50% logical / 50% creative / 100% AWESOME
• Enjoy working with a team and alone as the situation dictates
• Adaptive, Flexible!
• Embody "great attitude"
• Unwavering integrity and endless work ethic
• Appreciate constructive feedback, as well as graciously providing the same
• Tenacious and self-motivated

This is not an exhaustive list of duties, responsibilities, and conditions.

*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*

Employer Privacy Policy

EEO is the Law

ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service