Silk's Busser - Part Time (Swing Shift)

Oaklawn Jockey Club; Hot Springs (AR); On-site; Confidential; Full time

Job summary

Oaklawn Jockey Club in Hot Springs, AR is seeking a Busser to support our dining operations and guest-service teams. You will clear and reset tables, assist wait staff, and help maintain a clean, welcoming environment for guests throughout shifts.

The role emphasizes friendly service, attentiveness to guest needs, and the ability to work in a fast-paced setting while following established standards and procedures.

Qualifications

• Must be able to stand and move for long periods.
• Able to lift up to 50 pounds and perform physical tasks.
• Comfortable working in a fast-paced guest-facing environment.

Responsibilities

• Assist wait staff by clearing, cleaning and resetting tables promptly.
• Provide friendly service, refill drinks and assist guests as needed.
• Stock supplies and maintain cleanliness across dining areas.
• Ensure adherence to safety, health and company standards.

Skills

Guest service

Teamwork

Multitask

English proficiency

Job description

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become a Busser. An individual could be successful if they possess the following.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Busser assists the venue wait staff with clearing, cleaning and maintaining tables and venue environment in a timely and thorough manner. May also assists guests with drink and water refills, condiments, napkins and other requests. Always presents a friendly and professional image at Oaklawn Racing Casino Resort. The following and other duties may be assigned as necessary: Provide excellent guest service. Clean up spilled food, drink and broken dishes, and remove empty bottles and trash. Carry food, dishes, trays, and silverware from kitchens and supply departments to serving counters. Carry trays from tables and booths with soiled dishes, glassware, and silverware to kitchen and dishwasher. Fill beverage and ice dispensers. Maintain adequate supplies of items such as clean linens, silverware, glassware, dishes, and trays. Replenish supplies of food and equipment at steam tables and service bars. Scrape and stack dirty dishes, and carry dishes and other tableware to kitchens for cleaning. Stocks all areas of the venue. Cleans, resets and maintains tables. Maintains all equipment. Assures F&B areas are maintained in accordance with company standards, as well as all applicable regulations. Remains up-to-date on property events and hours of operation May be assigned to various venues throughout the property depending on business needs. Cooperates and communicates with all fellow team members, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude. Makes efforts to keep informed of company information and communications by participating in department meetings, huddles and reviewing property bulletin boards, digital signage, and company newsletter. Assists other team members and departments to contribute to the best overall performance of the department. Upholds a Four Diamond & Four-Star service model Maintains an attitude & philosophy consistent with the company Core Values and Standards of Behavior with internal & external guests Punctual attendance required Ability to work required overtime. Excellent guest service and communication skills Ability to read, write and communicate effectively in English Superior attention to detail and accuracy Troubleshooting and problem-solving abilities Ability to meet strict deadlines Ability to multi-task and remain organized Must be able to maintain strict confidentiality, discreetness and tact at all times Ability to deal effectively and interact well with team members and guests Ability to resolve problems/conflicts in a diplomatic and tactful manner Ability to adjust quickly to changing conditions. Ability to seek guidance when unsure Ability to work with interruptions and/or distractions Other duties as assigned.

QUALIFICATION REQUIREMENTS

• Must be at least 21 years of age.
• 1+ years food service experience preferred
• 1+ years guest service experience

SUPERVISORY RESPONSIBILITIES

This job does not have supervisory responsibilities.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

CERTIFICATES, LICENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Employee could be exposed to an environment containing unrestricted second-hand tobacco smoke. The employee will be subjected to varied light levels and excessive noise.

OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER.

It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Welcome to Oaklawn, your ultimate destination for unforgettable experiences in the heart of Hot Springs, Arkansas. With a rich history dating back to 1904, we have established ourselves as one of the premier Thoroughbred racetracks in the country. But we’re more than just a racetrack – Oaklawn is a world-class resort that offers so much more. Nestled in the breathtaking beauty of Hot Springs National Park, our resort provides an unparalleled level of luxury and entertainment. From gaming and dining to sports betting, spa indulgence, and captivating events, Oaklawn Hot Springs is where every moment becomes a cherished memory. At Oaklawn Hot Springs, we are not just a place to stay; we are your getaway to embracing the best of this charming region. Our resort provides the perfect base for you to explore Hot Springs’ vibrant culture, natural wonders, and thrilling adventures. Choose Oaklawn Hot Springs, Arkansas, and discover a world of endless possibilities where luxury, entertainment, and the charm of Hot Springs converge. Your extraordinary journey starts at here.