Slot Attendant - Jackpot Payouts & Guest Support

Ute Mountain Casino Hotel; Towaoc (CO); On-site; USD 21,000 - 30,000; Full time

Job summary

Ute Mountain Casino Hotel is seeking an attentive team member to respond to jackpot notifications, verify payouts, and coordinate with supervisors to resolve issues on the gaming floor. You will engage guests with game explanations and promotions, and assist with inquiries with professionalism.

Daily duties include monitoring machines, performing basic troubleshooting, completing fraud-free paperwork, and ensuring compliance with Title 31 guidelines.

Responsibilities

• Respond promptly and accurately to jackpot notifications.
• Ensure timely verification and payout of jackpots to minimize guest wait times.
• Coordinate with Slot Supervisors and Technicians as needed to resolve delays or discrepancies.
• Provide high-quality customer service and guest interaction.
• Proactively engage with guests to answer questions and explain games or promotions.
• Refer customer disputes to supervisors and assist with player inquiries using courteous, professional communication.
• Continuously monitor the gaming floor to identify guest needs or machine issues.
• Walk assigned sections regularly, observing for service lights, abandoned machines, or guest concerns.
• Maintain visibility, approachability, and awareness to ensure guests feel supported and valued.
• Assist with basic machine troubleshooting and operational support.
• Reset games, perform minor issue resolution, and report malfunctions to supervisors or technicians.
• Assist with kiosk fields, and complete machine issues when required.
• Support jackpot and machine transaction documentation.
• Complete required paperwork accurately and according to regulatory guidelines.
• Relay key information to ensure continuity between team transitions.
• Maintain a clean, safe, and compliant gaming environment.
• Adhere to gaming procedures, Title 31 guidelines, and property safety regulations.
• Report tips as required
• Report safety hazards or compliance issues to the appropriate authority promptly
• Contribute to team success and guest retention efforts.
• Encourage guest engagement by promoting Players Club sign-ups
• Actively participate in a team-centric culture; assist coworkers as needed to promote a cohesive guest entertainment

Job description

Ute Mountain Casino Hotel is seeking an attentive team member to respond to jackpot notifications, verify payouts, and coordinate with supervisors to resolve issues on the gaming floor. You will engage guests with game explanations and promotions, and assist with inquiries with professionalism.

Daily duties include monitoring machines, performing basic troubleshooting, completing fraud-free paperwork, and ensuring compliance with Title 31 guidelines.