Slot Attendant

Riverside-Casino-; Bonner (MT); On-site; USD 32,000 - 42,000; Full time

Job summary

Riverside-Casino- is seeking a Slot Attendant to provide exceptional guest service on the casino floor. You will help guests with slot machines, process hand pays, and maintain machine functionality to minimize downtime.

The role requires a High School diploma or equivalent, with no casino experience needed. Excellent customer service and the ability to listen to and resolve complaints are essential. Schedule is full-time, including days, evenings, weekends, and holidays.

Qualifications

• High School diploma or equivalent.
• No slots or casino experience required.
• Excellent customer service skills are essential.
• Ability to listen to and resolve customer complaints.

Responsibilities

• Accurately paying out all slot machine jackpots and completing all paperwork.
• Servicing minor slot machine malfunctions.
• Maintains a constant presence throughout the casino floor to assist guests with play and machine operation.
• Safeguard the assets of the company.
• Attends all required training.
• Complies with all applicable gaming rules and regulations.

Skills

Customer service

Complaint resolution

Education

High School diploma or equivalent

Job description

The Slot Attendant is responsible for providing exceptional guest service by assisting guests with all slot related issues, including but not limited to: paying slot machine hand pays, filling slot machines with payout tickets, assisting guests with operating the slot machines and using their Resort Club cards, and ensuring minimum slot machine down time through routine maintenance.

Essential Functions

• Accurately paying out all slot machine jackpots and completing all paperwork.
• Servicing minor slot machine malfunctions.
• Maintains a constant presence throughout the casino floor in order to assist guests on how to play and read the machines.
• Safeguard the assets of the company.
• Attends all company required training.
• Complies with all Iowa Racing and Gaming Commission Rules and Regulations and any other local, state, or federal guidelines.

Required

• High School diploma or equivalent
• No slots or casino experience required.
• Excellent customer service skills are essential.
• Ability to listen to and resolve customer complaints.

Schedule: Full-Time to include: days, evenings, weekends and holidays.