SLOT ATTENDANT

ViziRecruiter,LLC.; Bangor (ME); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Wellness programs

401(k) matching

Annual performance bonus

Paid time off

Job summary

A leading entertainment company in Bangor seeks an enthusiastic customer service representative to provide outstanding service and support in a fast-paced environment. The role requires exceptional interpersonal skills, a high school diploma, and at least one year of customer service experience. Competitive salary and comprehensive benefits, including wellness programs and growth opportunities, are offered.

Qualifications

• Minimum age of 21.
• One plus year of relevant customer service experience required.
• Ability to communicate effectively and in a friendly manner with customers.
• Detailed oriented with the ability to analyze routine business documents.

Responsibilities

• Promote and maintain all steps of the ACES Customer Service program.
• Provide outstanding customer service to external and internal guests.
• Complete paperwork accurately and maintain productivity.
• Communicate openly to aid in smooth operation.

Skills

Exceptional customer service skills

Strong organizational skills

Problem solving skills

Basic computer skills

Education

High School Diploma or equivalent

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Promote and maintain all steps of the ACES Customer Service program with each patron and employee you may come in contact with.
• Use exceptional interpersonal skills to provide outstanding customer service to external and internal guests.
• Maintain a high level of productivity.
• Communicate openly with others to aid in the smooth operation of the gaming facility.
• Pay close attention to detail by accurately completing paperwork and ensure the volume of work produced in the relation to reasonable expectations.
• Must have basic computer skills. This position uses the computer for ACSC functions.
• Other duties may be assigned.

Requirements

• Minimum age of 21.
• High School Diploma or equivalent
• One plus year of relevant customer service experience required. Exceptional customer service skills required.
• Must be able to communicate effectively and in a friendly manner with customers and employees at all levels. Strong organizational and problem solving skills required.
• Ability to communicate with a variety of people in the gaming facility and other industries on behalf of the players.
• Ability to read, analyze, and interpret routine business documents.
• Ability to respond effectively to sensitive inquiries or complaints.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
• Must be very detailed oriented.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret a variety of instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Must qualify for the Maine Gambling Control Board license.
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.