Customer Service Attendant (Slots)

Hollywood Casino Bangor; Bangor (ME); On-site; USD 10,000 - 15,000; Full time

Job summary

PENN Entertainment in Bangor, ME is seeking friendly, detail‑minded team members for customer service roles within our ACES program.

Promote and maintain all steps of the customer service process with guests and colleagues, ensuring accurate paperwork and high productivity while using basic computer skills.

Ideal candidates are 21+, have a high school diploma, 1+ year in customer service, and can communicate clearly and professionally in a fast-paced gaming environment.

Qualifications

• Must be at least 21 years old.
• High School Diploma or equivalent.
• One+ year of relevant customer service experience.
• Ability to communicate effectively with guests and staff.
• Strong organizational and problem‑solving skills.
• Must qualify for the Maine Gambling Control Board license.
• Ability to lift and move up to 25 lbs. as required.

Responsibilities

• Promote and maintain all steps of the ACES Customer Service program with patrons and staff.
• Provide outstanding service to external and internal guests.
• Maintain a high level of productivity.
• Communicate openly to aid in smooth operation of the gaming facility.
• Complete paperwork accurately and manage workload.
• Must have basic computer skills; ACSC functions used.
• Other duties may be assigned.

Skills

Customer service

Education

High School Diploma or equivalent

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We're always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Promote and maintain all steps of the ACES Customer Service program with each patron and employee you may come in contact with.
• Uses exceptional interpersonal skills to provide outstanding customer service to external and internal guests.
• Maintains a high level of productivity.
• Communicates openly with others to aid in the smooth operation of the gaming facility.
• Pays close attention to detail by accurately completing paperwork and ensures the volume of work produced in the relation to reasonable expectations.
• Must have basic computer skills. This position uses the computer for ACSC functions.
• Other duties may be assigned.

BRING US YOUR BEST.

• Minimum age of 21.
• High School Diploma or equivalent
• One plus year of relevant customer service experience required. Exceptional customer service skills required.
• Must be able to communicate effectively and in a friendly manner with customers and employees at all levels. Strong organizational and problem solving skills required.
• Ability to communicate with a variety of people in the gaming facility and other industries on behalf of the players.
• Ability to read, analyze, and interpret routine business documents.
• Ability to respond effectively to sensitive inquiries or complaints.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
• Must be very detailed oriented.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret a variety of instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Must qualify for the Maine Gambling Control Board license.
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

STAY IN THE GAME.

EQUAL OPPORTUNITY EMPLOYER

STARTING SALARY

$9.09 per hour plus tips