Slot Ambassador

Tonkawa Casinos; Oklahoma; On-site; USD 21,000 - 34,000; Full time

Job summary

Tonkawa Casinos in Oklahoma is seeking a Slot Ambassador to uphold the integrity and security of the slot floor while delivering exceptional guest service. You will assist patrons with service needs, verify jackpots, and maintain a friendly, prompt presence on the floor.

On shift, you will monitor machines, process jackpot payments and refunds as directed, and ensure all equipment remains secure and well-maintained. A positive attitude and adherence to casino policies are essential for this role.

Qualifications

• Excellent guest service and communication skills.
• Ability to assist guests promptly and professionally.
• Attention to detail and ability to follow policies.

Responsibilities

• Greets guests and serves as an informational resource on the slot floor.
• Monitors area, verifies jackpots, and completes payout forms.
• Reports machine issues and assists with basic maintenance as directed.
• Keeps floor neat, maintains security of gaming equipment, and supports machine moves.
• Communicates daily activity to oncoming shifts and adheres to casino policies.

Skills

Guest service

Communication

Attention to detail

Surveillance awareness

Tools

Slot machines basics

Job description

Description

Position: Slot Ambassador

Reports to: Slot Supervisor

FLSA Status: Non-Exempt

Position Summary: Responsible for ensuring the integrity and security of the slot floor area on all assigned shifts as assigned by management, while focusing on policy, procedures, and excellent guest service by assisting patrons with any and all service needs, in a prompt, polite and friendly manner.

Essential Duties:

• Greets guests, answers questions and acts as an informational resource regarding guest inquiries.
• Keeps up to date on Slot Marketing activities and events at the property.
• Monitors assigned area and attends to guests needs including Jackpot payments.
• Verifies jackpots and completes slot pay out forms. Assists with refund claims.
• Troubleshoots repairs and performs limited maintenance on gaming machines as directed by management.
• Repairs machines in a timely and efficient manner to ensure minimal downtime.
• Issue repair Work Orders for machine malfunctions.
• Reports any machine left ‘out of order’ to supervisor and completes a detailed report.
• Maintains a log of any machine opened, tested and/or repaired and the specifics of the repair made.
• Ensures all gaming machine equipment is secure and all defective components are properly tagged and identified.
• Participates in all machine moves.
• Answers all customer calls for assistance promptly.
• Maintains surveillance of assigned areas and observes slot play.
• Keeps assigned slot floor area neat and clean at all times.
• Establishes and maintains a professional relationship with repeat guests to the property.
• Maintains a positive and friendly attitude toward guests as well as other employees.
• Abides by all Casino policies and procedures and internal controls.
• Communicates daily activity to oncoming shifts.
• Performs other duties as assigned.