Sleep Expert: Uncapped Commissions & 401(k) Match

Mattress Firm; Hickory (NC); On-site; USD 50,000 - 59,000; Full time

Benefits offered by this job

Excellent career growth opportunities

401(k) with employer matching

Mental health and life resources

Medical, dental, prescription, and vis

Get paid on-demand

Base pay or uncapped commission

Employee discounts on Mattress Firm

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and guiding customers to the best sleep solutions. You will execute selling programs using digital tools and support a seamless omnichannel experience.

The role emphasizes relationship-building, product knowledge, and sales performance. Physical lift is required; compensation includes base pay with uncapped commissions.

Qualifications

• Provide outstanding customer service and build strong relationships with shoppers.
• Demonstrate product knowledge to help customers select the right sleep solutions.
• Drive sales while meeting or exceeding KPIs and supporting company initiatives.
• Maintain post-purchase follow-up and resolve issues to ensure satisfaction.
• Monitor competition and brand activity to protect market share.
• Leverage social media to enhance brand awareness and sales.
• Lift, push, or pull 50+ pounds as needed.

Responsibilities

• Create an environment where the customer is at the center by building trust.
• Share product expertise and guide customers to ideal sleep solutions.
• Drive personal sales performance and contribute to team KPIs.
• Maintain ongoing customer relationships, reminders, and issue resolution.
• Stay aware of competitors and promotional activity.
• Use social media to boost brand visibility and sales.
• Move items weighing 50+ pounds as part of showroom setup.

Skills

Customer service

Sales & KPIs

Product knowledge

Relationship building

Social media awareness

Physical stamina

Job description

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and guiding customers to the best sleep solutions. You will execute selling programs using digital tools and support a seamless omnichannel experience.

The role emphasizes relationship-building, product knowledge, and sales performance. Physical lift is required; compensation includes base pay with uncapped commissions.