Sleep Expert: Uncapped Commissions & 401(k) Match

Mattress Firm; Charlotte (NC); On-site; USD 43,000 - 47,000; Full time

Benefits offered by this job

Career growth opportunities

401(k) with employer matching

Mental health resources

Medical, dental, vision plans

Get paid on-demand

Uncapped commissions

Employee discounts on sleep products

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by serving as a trusted sleep authority and offering best-in-class products. You will use digital tools to support omnichannel experiences and create an engaging environment centered on the customer.

Responsibilities include building relationships, sharing technical product knowledge, driving sales KPIs, and maintaining post-purchase follow-up.

Qualifications

• Excellent customer service and communication skills.
• Ability to convey product knowledge and recommendations.
• Proven track record in meeting or exceeding sales KPIs.

Responsibilities

• Create an environment where the customer is central by building strong relationships.
• Provide product knowledge and serve as subject matter expert.
• Drive sales performance while upholding company values and initiatives.
• Maintain relationships after purchase including delivery reminders and issue resolution.
• Monitor competitor advertising and offerings to stay informed.
• Leverage social media to boost brand awareness and sales.
• Lift, push, or pull 50+ pounds as needed.

Skills

Customer service

Sales skills

Product knowledge

Communication

Tools

Digital tools

Job description

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by serving as a trusted sleep authority and offering best-in-class products. You will use digital tools to support omnichannel experiences and create an engaging environment centered on the customer.

Responsibilities include building relationships, sharing technical product knowledge, driving sales KPIs, and maintaining post-purchase follow-up.