Sleep Expert - Sales

Mattress Firm; Martinsburg (WV); On-site; USD 59,000 - 65,000; Full time

Benefits offered by this job

401(k) matching

Mental health resources

Medical insurance

Dental insurance

Vision plans

Get paid on-demand

Uncapped commission potential

Employee discounts

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience and act as a trusted sleep authority. You will support omnichannel selling programs, provide expert product knowledge, and cultivate strong customer relationships to drive sales.

Responsibilities include maintaining relationships after purchase, managing delivery reminders, and staying aware of competitor offerings while leveraging social media to boost brand awareness.

Qualifications

• Strong customer service and communication skills.
• Ability to explain product features and benefits clearly.
• Lift 50+ pounds for setup and stocking as needed.

Responsibilities

• Elevate the in-store experience by acting as a trusted sleep authority.
• Build relationships with customers to put them at the center of the shopping journey.
• Provide product knowledge and support omnichannel selling programs.
• Drive personal sales performance and KPIs while upholding company values.
• Maintain customer relationships post-purchase and manage reminders/delivery coordination.

Skills

Customer service

Sales

Communication

Job description

May provide support to stores in Winchester, VA as needed.

Job Details

• The Sleep Expert will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products. Experts will execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center.
• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Benefits Included

• Excellent career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• Get paid on-demand
• Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories

Compensation

• Competitive pay range of $59,000 - $65,000 per year * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.
• *Pay amount does not guarantee employment for any particular time.

Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

EOE/Vet/Disability

Diverse Candidates are Encouraged to Apply.

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.