Sleep Expert - Sales

Mattress Firm; Fond du Lac (WI); On-site; USD 43,000 - 54,000; Full time

Benefits offered by this job

401(k) with employer matching

Medical, dental, prescription, and vis

Get paid on-demand

Employee discounts on Mattress Firm

Job summary

Mattress Firm is seeking energetic Sleep Experts to help customers find the right mattress and achieve better sleep. You will deliver an exceptional in-store experience, drive sales, and learn product knowledge to assist customers.

Join a team with uncapped commissions, a 401(k) match, and comprehensive benefits. This role involves educating customers, managing relationships, and contributing to a dynamic retail environment within a 30–45 minute radius of the home store.

Qualifications

• Customer-centric approach with strong relationship skills.
• Knowledgeable about products to advise customers.
• Drive sales performance and KPIs while upholding company values.
• Maintain relationships with customers during and after purchase.
• Monitor competition and market offerings to inform strategy.
• Utilize social media to enhance brand awareness and sales.

Responsibilities

• Create an environment where the customer is the center by building strong relationships.
• Provide technical and product information to customers as a subject matter expert.
• Drive individual sales performance and KPIs while supporting company initiatives.
• Maintain customer relationships during and after purchase, including delivery reminders.
• Be aware of competitors' offerings and advertising to stay competitive.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Skills

Relationship building

Product knowledge

Sales performance

Customer service

Social media

Physical stamina

Job description

This position may support stores within a 30 to 45-minute radius of the home store location.

Helping people sleep well so they live well is at the core of what we do. The right mattress matters, and so does the right career.

Our Sleep Experts® are at the heart of what we do: helping customers find their dream mattress and get better sleep. By joining our team, you’ll get to know everything sleep and help us create an exceptional in-store experience. This isn’t your typical retail job—achieve your financial dreams with uncapped commissions and a 401(k) match.

Job Details

• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Benefits Included

• Excellent career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• Get paid on-demand
• Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories

Compensation

Competitive pay range of $43,000-$54,000 * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.

• Pay amount does not guarantee employment for any particular time.

Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.