Sleep Expert - Sales

Mattress Firm; Round Rock (TX); On-site; USD 61,000 - 75,000; Full time

Benefits offered by this job

401(k) match

Medical, dental, vision plans

Get paid on-demand

Employee discounts

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by providing sleep expertise and guiding customers to the right mattress. You will execute selling programs using digital tools and support a seamless omnichannel journey for customers within a 30–45 minute radius of the home store location.

You’ll build strong customer relationships, share product knowledge, and drive sales while aligning with Mattress Firm values.

Qualifications

• Provide best-in-class product knowledge and sleep expertise.
• Develop and maintain relationships with customers to place them at the center of the experience.
• Drive sales performance and KPIs while aligning with company values.
• Maintain post-purchase relationships and handle delivery/reminders as needed.
• Leverage digital tools and social media to support the omnichannel experience.

Responsibilities

• Create a customer-centric in-store environment.
• Serve as sleep authority and product knowledge resource.
• Drive individual sales and meet KPIs.
• Maintain and grow customer relationships post-purchase.
• Monitor competition and promotional activities.
• Utilize social media to reinforce brand awareness and sales.

Skills

Customer service

Sales ability

Product knowledge

Relationship building

Digital tools

Tools

POS systems

Job description

This position may support stores within a 30 to 45-minute radius of the home store location.

Helping people sleep well so they live well is at the core of what we do. The right mattress matters, and so does the right career.

Our Sleep Experts® are at the heart of what we do: helping customers find their dream mattress and get better sleep. By joining our team, you’ll get to know everything sleep and help us create an exceptional in-store experience.

This isn’t your typical retail job - achieve your financial dreams with uncapped commissions and a 401(k) match.

Job Details

The Sleep Expert will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products. Experts will execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center.

• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Benefits Included

• Excellent career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• Get paid on-demand
• Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories

Compensation

Competitive pay range of $61,000-$75,000 * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.

• Pay amount does not guarantee employment for any particular time.

Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

Mattress Firm is accepting applications until: 09/30/2026.