Sleep Experience Specialist (In-Store & Online)

Mattress Firm Inc.; Fort Wayne (IN); On-site; USD 51,000 - 63,000; Full time

Benefits offered by this job

Career growth opportunities through on

401(k) with employer matching

Medical, dental, prescription, and vis

Get paid on-demand base pay or uncaxed

Job summary

Mattress Firm Inc. is seeking a Sleep Expert to elevate the in-store customer experience by acting as a trusted sleep authority and offering best-in-class products.

You will use digital tools to support an omnichannel environment and ensure the customer remains at the center of every interaction. You will provide technical and product knowledge, drive individual sales performance, and maintain relationships during and after purchase, including delivery reminders.

Responsibilities

• Elevate in-store customer experience by acting as a trusted sleep authority.
• Provide product knowledge and use digital tools to support omnichannel experiences.
• Build relationships and ensure customers are at the center of service.
• Maintain post-purchase follow-up and issue resolution, including delivery reminders.

Job description

Mattress Firm Inc. is seeking a Sleep Expert to elevate the in-store customer experience by acting as a trusted sleep authority and offering best-in-class products.

You will use digital tools to support an omnichannel environment and ensure the customer remains at the center of every interaction. You will provide technical and product knowledge, drive individual sales performance, and maintain relationships during and after purchase, including delivery reminders.