Sleep Clinic Liaison

Medical Service Company; Cleveland (OH); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Mileage Reimbursement

HSA

Pet Insurance

Life and AD&D insurance

Disability insurance

Tuition Reimbursement

EAP

Referral Bonus

Recognition Program

Engagement Opportunities

CALM App

401k/ROTH

Company Discounts

Payactiv/On-Demand Pay

Paid vacation

Sick Days

YOU (Mental Health) Days

Holidays

Job summary

MSC, a healthcare company, is hiring a full-time Sleep Clinic Liaison to provide on-site support coordinating sleep doctors, patients, and referral sources. You will handle non-clinical communications, resupply inquiries, and daily workflow documentation.

The role requires at least two years of medical customer service, strong communication, and the ability to lift up to 50 pounds. We offer competitive pay, mileage reimbursement, an HSA with company contributions, and comprehensive benefits.

Qualifications

• Two years (minimum) of progressively responsible medical customer service experience.
• Excellent skill sets in communication and customer relations.
• Detail oriented with excellent interpersonal and organizational skills (a TEAM player).
• Must be able to lift and carry up to 50 pounds.

Responsibilities

• Responsible for on-site support for non-clinical communication and coordination between sleep doctors, patients, and referral sources.
• Supports Sleep Clinics in person with non-clinical needs.
• PAP device troubleshooting and in-person mask fits; educate on cleaning device and supplies.
• Perform compliance downloads to support daily workflow of provider.
• Handle intake inquiries from Sleep Intake and PAP Resupply with all pertinent order information.
• Maintain open communications with patients and referral sources and document interactions.
• Other duties as assigned.

Skills

Customer Service

Communication

Team Player

Detail oriented

Education

High School Diploma or GED

Job description

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC).

MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work!

MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.

In addition, MSC is very proud to announce its debut on theInc. 5000list in 2024, marking a significant milestone in our company's growth and success!

We are excited to announce that we are hiring for afull-time Sleep Clinic Liaison. Benefits included!

• Competitive Pay & Mileage Reimbursement
• HSA Account w/Company Contribution
• Pet Insurance
• Company provided Life and AD&D insurance
• Short-Term and Long-Term Disability
• Tuition Reimbursement Program
• Employee Assistance Program (EAP)
• Employee Referral Bonus Program
• Social Recognition Program
• Employee Engagement Opportunities
• CALM App
• 401k (with a matching program) / Roth IRA
• Company Discounts
• Payactiv/On-Demand Pay
• Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays

General

Responsible for on-site support for all non-clinical communication and coordination between sleep doctors, patients, and referral sources, along with internal staff regarding new orders, follow-ups, resupply needs, or general inquiries.

Responsibilities and Duties

• Supports Sleep Clinics in person with non-clinical needs.
• PAP device Troubleshooting and performs in person mask fits. Educate on cleaning device and supplies.
• Perform Compliance Downloads to support the daily workflow of provider.
• Handles intake inquiries from Sleep Intake and/or PAP Resupply all pertinent customer order information including documentation required to meet coverage criteria.
• Assists and collaborates with BDT to provide designated accounts with reporting.
• Responds to questions posed by referral sources related to sleep equipment/supply needs, acting as a liaison between MSC and the facility staff.
• Maintains open communication with patients/clients and referral sources, responding to patient/client questions and problems.
• Maintains open communications with all referral sources and documents with whom and with what frequency.
• Other duties as assigned.

Qualifications

• Education: Graduate of an accredited High School or GED equivalent.
• Experience/Knowledge/Skills/Physical Requirements:
• Two years (minimum) of progressively responsible medical customer service experience.
• Excellent skill sets in communication and customer relations.
• Detail oriented with excellent interpersonal and organizational skills (a TEAM player)
• Knowledge and understanding of intake implications of industry change.
• Must be able to lift and carry up to 50 pounds
• Must be able to walk, stand, bend, stoop, and perform setup tasks throughout the workday.
• Must be able to safely operate equipment and follow all safety protocols.