Sales Support Representative

Medical Service Company; Lewis Center, Cleveland (OH, OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Pay

HSA Account w/Company Contribution

Pet Insurance

Life and AD&D insurance

Short-Term and Long-Term Disability

Tuition Reimbursement Program

Employee Assistance Program (EAP)

Employee Referral Bonus Program

DEI&B Program

Social Recognition Program

Employee Engagement Opportunities

CALM App

401k (with a matching program) / Roth

Company Discounts

Payactiv/On-Demand Pay

Paid vacation, Sick Days, YOU (Mental)

Job summary

MSC is hiring a Sales Support Representative in a hybrid role. You will support the Sales Team by processing orders, gathering patient documentation, and assisting referrals to ensure smooth order flow.

You will work with EMR systems, handle escalations, and help expand digital ordering while maintaining strong relationships with referral sources.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of customer service or sales experience.
• Strong Excel skills and detail-oriented.
• Excellent communication and interpersonal abilities.
• Referral intake or medical billing experience preferred.

Responsibilities

• Support the Sales Team by processing pending patient orders and collecting documentation.
• Assist referrals to resolve patient care challenges and support order flow.
• Learn and gather required information to proceed with orders.
• Manage escalations from the Sales Team promptly and professionally.
• Collaborate with referral sources to obtain complete, accurate documentation.
• Operate within EMR systems to retrieve necessary documentation.
• Review cancelled orders and identify recovery opportunities.
• Identify trends and share insights with the Sales Team for referrals.
• Submit documentation to Customer Service for timely processing.
• Support and grow the digital ordering channel.
• Perform other related duties as directed.

Job description

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC).

MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work!

MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.

In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success!

Join Our Team!

We are excited to announce that we are hiring for a full-time hybrid position. Work in our office location on Tuesdays, Wednesdays, and Thursdays, and enjoy the flexibility of remote work on other days.

Benefits included!

• Competitive Pay
• HSA Account w/Company Contribution
• Pet Insurance
• Company provided Life and AD&D insurance
• Short-Term and Long-Term Disability
• Tuition Reimbursement Program
• Employee Assistance Program (EAP)
• Employee Referral Bonus Program
• DEI&B Program
• Social Recognition Program
• Employee Engagement Opportunities
• CALM App
• 401k (with a matching program) / Roth IRA
• Company Discounts
• Payactiv/On-Demand Pay
• Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays

General:

The Sales Support Representative assists the Sales Team in expanding focus products, supporting Parachute Growth, and building strong relationships with referral sources. This role is essential for ensuring smooth order processing, supporting patient care, and driving account growth.

Reports To: Director of Digital Ordering

Responsibilities and Duties:

• Support the Sales Team by collecting and submitting documentation for pending patient orders.
• Be accessible for referrals to help work through any patient care challenges.
• Learn and understand the required information and documentation needed to proceed with patient orders.
• Manage escalations sent by the Sales Team.
• Work with referral source staff to ensure documentation is obtained, complete, and accurate.
• Work within EMR systems to obtain needed documentation to complete orders.
• Review cancelled orders and identify opportunities to recover and complete orders.
• Identify trends and report them to the Sales Team for referral education.
• Submit documentation to the Customer Service Department for processing in a timely manner.
• Support and grow digital ordering.
• Perform other related duties as directed.

Qualifications:

Education: Graduate of an accredited high school or GED equivalent.

Experience/Knowledge/Skills/Physical Requirements:

• Minimum of 1 year of customer service or sales experience.
• Ability to work with Excel.
• Excellent communication and customer relations skills.
• Detail-oriented with strong interpersonal and organizational abilities.
• Ability to work autonomously.
• Previous experience in referral intake and/or medical billing is preferred.