Sleep Center Manager – Supervisor

Jobtailor; La Mirada (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Living Spaces in La Mirada, CA, seeks an experienced store leader to manage mattress category performance and guest satisfaction. You will train in La Mirada and then lead the home store, driving sales targets, staffing, training, and supplier collaboration to ensure a premier guest experience.

The role requires strong leadership, strategic planning, and the ability to mentor a team while maintaining store standards.

Qualifications

• Bachelor's degree or equivalent in business, design, retail management, sales, merchandising, or related field preferred.
• 5 years' experience in direct customer interactive environment, high volume.
• 3 years of management experience.
• Equivalent combination of education and experience will be considered.
• Proficient in Microsoft Office including Word, Excel, and PowerPoint.

Responsibilities

• Train in La Mirada and then return to the assigned home store to manage.
• Drive success of the mattress category by surpassing set targets.
• Implement the guest engagement model.
• Conduct regular one-on-one meetings and manage performance.
• Maintain exceptional guest satisfaction levels measured through guest surveys.
• Ensure the mattress sales team is fully staffed and schedule coverage for productivity and efficiency.
• Ensure team members complete training and execute company expectations and training modules.
• Support and mentor the training and onboarding coordinator.
• Collaborate on training material development and facilitate feedback sessions.
• Recruit, lead, and develop team members.
• Host talent conversations to develop leadership skills and build the store bench.
• Set expectations and hold teams accountable for performance results.
• Coach, mentor, and lead by example.
• Attain monthly Sales Per Hour and Revenue targets through active retail-floor selling.
• Demonstrate and assess execution of the Living Spaces Guest Engagement Model.
• Handle escalated guest situations and resolutions.
• Own Revive sales-floor execution and financial outcomes through Sales and Operations standard work.
• Drive results through SOPs, processes, and procedures.
• Identify gaps using scorecards and behavioral misses, creating business plans for people and processes.
• Deliver the Living Spaces Sleep Center “store within a store” concept while maintaining visual merchandise standards.
• Generate store energy through recognition and transparent, in-the-moment conversations.
• Build productive relationships with the Director of Revive, mattress sales team, store leadership, other Sleep Center Managers, operations, logistics, and visual supervisors

Skills

Sales Leadership

Team Leadership

Guest Engagement

Business Strategy

Performance Management

Education

Bachelor's degree or equivalent in business/related field

Tools

Microsoft Office

Excel

PowerPoint

Word

Job description

• Train in La Mirada and then return to the assigned home store to manage
• Drive success of the mattress category by surpassing set targets
• Implement the guest engagement model
• Conduct regular one-on-one meetings and manage performance
• Maintain exceptional guest satisfaction levels measured through guest surveys
• Ensure the mattress sales team is fully staffed and schedule coverage for productivity and efficiency
• Ensure team members complete training and execute company expectations and training modules
• Support and mentor the training and onboarding coordinator
• Collaborate on training material development and facilitate feedback sessions
• Recruit, lead, and develop team members
• Host talent conversations to develop leadership skills and build the store bench
• Set expectations and hold teams accountable for performance results
• Coach, mentor, and lead by example
• Attain monthly Sales Per Hour and Revenue targets through active retail-floor selling
• Demonstrate and assess execution of the Living Spaces Guest Engagement Model
• Handle escalated guest situations and resolutions
• Own Revive sales-floor execution and financial outcomes through Sales and Operations standard work
• Drive results through SOPs, processes, and procedures
• Identify gaps using scorecards and behavioral misses, creating business plans for people and processes
• Deliver the Living Spaces Sleep Center “store within a store” concept while maintaining visual merchandise standards
• Generate store energy through recognition and transparent, in-the-moment conversations
• Build productive relationships with the Director of Revive, mattress sales team, store leadership, other Sleep Center Managers, operations, logistics, and visual supervisors

Requirements

• Bachelor's degree (B. A. or B. S.) or equivalent from four-year college in business, design, retail management, sales, merchandising, or related field preferred
• 5 years' experience in direct customer interactive environment required; high volume
• 3 years of management experience required
• Equivalent combination of education and experience will be considered
• Proficient in Microsoft Office including Word, Excel, and PowerPoint
• Able to perform each essential duty satisfactorily
• Able to manage the sleep center supervisor team within the store
• Able to develop and execute company business strategies
• Able to provide strategic advice and accurate market/company outlooks
• Able to prepare and implement comprehensive business plans
• Able to communicate and enforce company policies and legal guidelines
• Able to maintain trust relationships with shareholders, business partners, and authorities
• Able to delegate responsibilities and supervise direct reports, providing guidance and motivation

Core Competencies

Demonstrates strong leadership and management capabilities, with a focus on driving sales performance and guest satisfaction. Proficient in developing and executing business strategies while fostering team development and engagement.

Highest-signal resume keywords

• Sales Management
• Team Leadership
• Guest Engagement Model Implementation
• Business Strategy Development
• Performance Management

ATS Optimization Keywords

Hard Skills

• Sales Target Achievement
• Business Plan Development
• Performance Metrics Analysis
• Retail Management
• Customer Relationship Management

Soft Skills

• Coaching
• Mentoring
• Effective Communication
• Conflict Resolution
• Team Building

Industry Keywords

• Retail Management
• Customer Satisfaction
• Talent Development
• Visual Merchandising
• Operational Procedures

Tools & Technologies

• Microsoft Office
• Excel
• PowerPoint
• Word