Assistant Store Manager

Jobtailor; Mountain View (CA); On-site; USD 30,000 - 39,000; Full time

Job summary

Jobtailor in Mountain View, CA is seeking an in-store Retail Specialist to elevate the customer experience with sleep authority knowledge and merchandising excellence. You will implement selling programs, support omnichannel efforts, and work with the Senior Store Manager to hit sales targets.

The role requires strong product knowledge, coaching abilities, and a focus on customer service to drive financial results and ensure merchandising and inventory standards across store units.

Qualifications

• Legal authorization to work in the United States without sponsorship.
• Proof of eligibility to work in the United States.
• Ability to lift, pull, and push 50+ pounds.
• Ability to support selling practices, merchandising execution, product knowledge, and associate training.
• Ability to work in an in-store retail environment.
• Compensation determined by qualifications and experience within stated range.

Responsibilities

• Elevate and enhance the customer's in-store experience as a trusted sleep authority.
• Offer best-in-class products and execute Mattress Firm selling programs.
• Support a seamless omnichannel experience and create a customer-centered store environment.
• Lead resolution of customer-related issues and elevate when necessary.
• Assist the Senior Store Manager in driving company initiatives and achieving sales performance goals.
• Coach associates on selling practices.
• Ensure execution of in-store merchandising across multiple store units.
• Provide technical and product knowledge information as a subject matter expert.
• Assist with training store associates.
• Promote coaching to improve customer experience and selling aptitude.
• Achieve or exceed store financial targets through effective execution and customer service.
• Ensure product merchandising, marketing, and POP standards.
• Follow procedures for product transfers and proper inventory documentation.

Skills

Selling Practices

Merchandising Execution

Product Knowledge

Inventory Documentation

Customer Issue Resolution

Customer Service

Sales Performance

Team Leadership

Communication

Job description

• Elevate and enhance the customer's in-store experience as a trusted sleep authority
• Offer best-in-class products and execute Mattress Firm selling programs
• Support a seamless omnichannel experience and create a customer-centered store environment
• Lead resolution of customer-related issues and elevate when necessary
• Assist the Senior Store Manager in driving company initiatives and achieving sales performance goals
• Coach associates on selling practices
• Ensure execution of in-store merchandising across multiple store units
• Provide technical and product knowledge information as a subject matter expert
• Assist with training store associates
• Promote coaching to improve customer experience and selling aptitude
• Achieve or exceed store financial targets through effective execution and customer service
• Ensure product merchandising, marketing, and POP standards
• Follow procedures for product transfers and proper inventory documentation

Requirements

• Legal authorization to work in the United States without sponsorship
• Proof of eligibility to work in the United States
• Ability to lift, pull, and push 50+ pounds
• Ability to support selling practices, merchandising execution, product knowledge, and associate training
• Ability to work in an in-store retail environment
• Qualifications and experience determine compensation within the stated range

Core Competencies

Demonstrates expertise in customer service and sales performance, with a strong focus on product knowledge, merchandising execution, and associate training to enhance the in-store experience. Proven ability to lead teams and drive financial targets in a retail environment.

Highest-signal resume keywords

• Customer Service
• Sales Performance
• Product Knowledge
• Merchandising Execution
• Associate Training

ATS Optimization Keywords

Hard Skills

• Selling Practices
• Merchandising Execution
• Product Knowledge
• Inventory Documentation
• Customer Issue Resolution

Soft Skills

• Coaching
• Team Leadership
• Communication

Industry Keywords

• Retail Environment
• Omnichannel Experience
• In-Store Experience
• Financial Targets
• Customer-Centered