SLCT Supervisor

DREAMWEAVER HOTELS LLC; Chicago (IL); On-site; USD 68,769,792 - 91,693,056; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision insurance

PTO

401(k)

FSA

Life and AD&D insurance

STD/LTD

Commuter benefits

Pet insurance

Hotel discounts

Career growth

Wellness programs

Job summary

theWit Hotel in Chicago is seeking a SLCT Supervisor for State and Lake Chicago Tavern to coordinate front‑of‑house operations across breakfast, lunch, dinner, and events. You will lead by example on the floor, support training, and act as the main contact for guest concerns and service recovery.

The role requires supervising a team, managing reservations and service priorities, and ensuring adherence to brand standards in a high-volume setting.

Qualifications

• Previous restaurant supervisory or lead server/lead host experience in a full-service, high-volume environment.
• Strong knowledge of front-of-house operations and guest service standards.
• Excellent communication and interpersonal skills with the ability to motivate and coach a diverse team.

Responsibilities

• Supervise daily front-of-house operations to ensure smooth, guest-focused service.
• Lead pre-shift meetings highlighting specials, reservations, and priorities.
• Support recruiting, onboarding, and training of new front-of-house staff.
• Monitor staff performance and provide coaching and feedback in partnership with leadership.
• Assist with scheduling, station assignments, and break compliance to meet labor targets.
• Greet guests and assist during peak times, ensuring visible leadership on the floor.

Skills

Front-of-house supervision

Guest service

Communication

Coaching & training

Tools

POS systems

Reporting

Job description

Job Title: SLCT Supervisor – State and Lake Chicago Tavern, theWit Hotel

Location: Chicago, IL 60601

Salary: $24.00 per hour

The SLCT Supervisor at State and Lake Chicago Tavern supports daily front‑of‑house operations to ensure warm, engaging, and polished service consistent with theWit Hotel’s hospitality standards. This role partners closely with restaurant leadership to lead the service team, uphold brand standards, and create a welcoming environment for guests and team members alike.

Position Summary

The SLCT Supervisor assists with the coordination of host, server, bar, and support staff to deliver a seamless dining experience during breakfast, lunch, dinner, and special events. The person in this role leads by example on the floor, supports training and coaching, and serves as a primary point of contact for guest concerns and service recovery.

Essential Duties and Responsibilities

• Supervise daily front‑of‑house operations to ensure smooth, efficient, and guest‑focused service throughout all meal periods.
• Lead pre‑shift meetings to communicate daily specials, reservations, large parties, promotions, and service priorities.
• Support recruiting, onboarding, and training of new front‑of‑house team members, reinforcing service standards, steps of service, and safety procedures.
• Monitor staff performance on the floor, provide in‑the‑moment coaching and feedback, and support performance management in partnership with restaurant leadership.
• Assist with scheduling, section assignments, station rotations, and break compliance to meet business levels and labor targets.
• Greet guests, assist the host team during peak times, and maintain an active presence in the dining room and bar area.
• Respond to guest feedback and service issues promptly and professionally, resolving concerns and escalating when appropriate.
• Ensure proper opening, running, and closing procedures are followed, including side work, cleanliness, and setup/breakdown of the dining room and bar.
• Oversee adherence to cash‑handling, check control, and POS procedures; assist with comps, voids, and end‑of‑shift reports as directed.
• Support beverage and menu knowledge by staying current on offerings, ingredients, and pairings; ensure the team can confidently describe and upsell items.
• Maintain compliance with health, safety, and sanitation standards, including proper food handling, allergen awareness, and cleanliness.
• Foster a positive, collaborative work environment that reflects the culture and values of State and Lake Chicago Tavern and theWit Hotel.

Qualifications

• Previous restaurant supervisory or lead server/lead host experience in a full‑service, high‑volume restaurant or hotel environment required.
• Strong knowledge of front‑of‑house operations, guest service standards, and basic food and beverage service techniques.
• Excellent communication and interpersonal skills, with the ability to motivate, coach, and support a diverse team.
• Demonstrated ability to handle multiple priorities, stay calm under pressure, and exercise sound judgment in guest‑facing situations.
• Proficiency with POS systems, basic reporting, and standard office applications; ability to learn property‑specific systems.
• Availability to work a flexible schedule including mornings, evenings, weekends, and holidays, based on business needs.

Physical Requirements

• Ability to stand and walk for extended periods during shifts.
• Frequent bending, lifting, and carrying of trays, glassware, and supplies (typically up to 25 pounds).
• Ability to navigate a busy restaurant and bar environment safely and efficiently.

Key Competencies

• Guest‑focused leadership and service recovery.
• Teamwork, coaching, and staff development.
• Attention to detail and adherence to standards.
• Professionalism, integrity, and dependability.

Compensation and Benefits

Compensation: $24.00 per hour. Additional comprehensive benefits are offered:

• Medical Plans: Choice of three plans to meet healthcare needs.
• Dental Plans: Two options for dental coverage.
• Vision Insurance: Coverage for routine eye care and eyewear.
• Paid Time Off (PTO): To support work‑life balance.
• Accident, Hospital Indemnity, and Critical Illness plans: New benefit plans introduced in 2026.
• 401(k) Retirement Plan: Employer contributions available.
• Flexible Spending Account (FSA): Pre‑tax savings for healthcare and dependent care expenses.
• Life and AD&D Insurance: Employer‑provided coverage with additional voluntary options.
• Short‑Term Disability (STD): Employer‑provided coverage for temporary disability.
• Long‑Term Disability (LTD): Additional protection for extended disability.
• Commuter Benefits: Savings on transit and parking expenses.
• Pet Insurance: Options for pet coverage.
• Hilton travel discounts and employee room rates worldwide.
• Career growth and training opportunities.
• Access to wellness programs and employee appreciation events.

Eligibility for certain benefits may vary depending on employment status. Detailed information, including plan summaries and enrollment instructions, will be provided during onboarding or upon request. This summary complies with applicable state laws and is subject to change based on legislative updates or company policies.

E‑Verify Participation

theWit Hotel participates in the U.S. Department of Homeland Security E‑Verify program to confirm the employment eligibility of all newly hired employees.

Equal Employment Opportunity

theWit Hotel and ROOF on theWit are proud to be Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other protected characteristic under applicable law.