Slate Solutions Architect & Client Success Leader

Technolutions; New Haven (CT); On-site; USD 80,000 - 115,000; Full time

Job summary

Technolutions is seeking a Slate Senior Program Manager to help institutions get more from Slate. This role requires a Slate expert who understands how the platform works, and can design workflows that connect features, data, and processes to meet user needs.

The Senior Program Manager will work directly with clients to understand their goals, solve problems in real time, and create durable resources like documentation and training materials.

Qualifications

• Deep, practical experience using Slate and how its features, data, and workflows connect.
• Experience solving complex problems and designing effective processes.
• Experience in higher education, software implementation, client success, training, operations, or a related field.

Responsibilities

• Understand client needs, diagnose issues, and solve problems in real time.
• Provide expert guidance on Slate configuration, workflows, data, and institutional processes.
• Turn recurring client needs and solutions into durable resources with documentation and training materials.
• Support client implementation, onboarding, training, and ongoing enablement.
• Explore how institutions use Slate and identify opportunities for improvement with new solutions.
• Share client insights with internal teams to inform Slate development and enhancement.
• Collaborate across Technolutions on initiatives that improve Slate and client success.
• Participate in product demonstrations, online learning, Community Conversations, conferences, and Slate Summit.
• Work on-site in our New Haven, CT office five days per week.

Skills

Slate expertise

Problem solving

Client success

Communication

Independent / cross-team

Education

Bachelor’s degree

5+ years experience

Job description

Technolutions is seeking a Slate Senior Program Manager to help institutions get more from Slate. This role requires a Slate expert who understands how the platform works, and can design workflows that connect features, data, and processes to meet user needs.

The Senior Program Manager will work directly with clients to understand their goals, solve problems in real time, and create durable resources like documentation and training materials.