Slate Senior Program Manager

Technolutions; New Haven (CT); On-site; USD 80,000 - 115,000; Full time

Job summary

Technolutions is seeking a Slate Senior Program Manager to help institutions get more from Slate. This role requires a Slate expert who understands how the platform works, and can design workflows that connect features, data, and processes to meet user needs.

The Senior Program Manager will work directly with clients to understand their goals, solve problems in real time, and create durable resources like documentation and training materials.

Qualifications

• Deep, practical experience using Slate and how its features, data, and workflows connect.
• Experience solving complex problems and designing effective processes.
• Experience in higher education, software implementation, client success, training, operations, or a related field.

Responsibilities

• Understand client needs, diagnose issues, and solve problems in real time.
• Provide expert guidance on Slate configuration, workflows, data, and institutional processes.
• Turn recurring client needs and solutions into durable resources with documentation and training materials.
• Support client implementation, onboarding, training, and ongoing enablement.
• Explore how institutions use Slate and identify opportunities for improvement with new solutions.
• Share client insights with internal teams to inform Slate development and enhancement.
• Collaborate across Technolutions on initiatives that improve Slate and client success.
• Participate in product demonstrations, online learning, Community Conversations, conferences, and Slate Summit.
• Work on-site in our New Haven, CT office five days per week.

Skills

Slate expertise

Problem solving

Client success

Communication

Independent / cross-team

Education

Bachelor’s degree

5+ years experience

Job description

Who We Are

Technolutions was founded in 1994 with our flagship product, Slate, released in 2000. Slate is the industry-leading CRM for over 2,200 colleges, universities, and secondary schools to handle their enrollment management, student success, and advancement processes. Built in-house, from the ground up, the Slate platform interacts with millions of users globally. Our mission is to support transformative effects on the world of higher education.

Position Summary

Technolutions is seeking a Slate Senior Program Manager to help institutions get more from Slate.

This is a role for a Slate expert: someone who understands how the platform works, enjoys exploring what is possible, and can see connections between features, data, processes, and user needs. The ideal candidate is the person others turn to when they are trying to solve a difficult Slate problem, design a better workflow, or understand how several parts of the system can work together.

The Senior Program Manager will work directly with clients to understand their needs, solve problems in real time, and provide thoughtful guidance on how Slate can support their goals. They will also turn recurring challenges and effective solutions into durable, reusable resources that make the lives of Slate clients easier.

This position is ideal for a curious, highly capable systems thinker who enjoys both the big picture and the details. Successful candidates will be comfortable asking "what if?" testing ideas, explaining complex concepts clearly, and building solutions that make Slate - and the work surrounding it - better.

Primary Responsibilities

• Work directly with clients to understand needs, diagnose issues, and solve problems in real time


• Provide expert guidance on Slate configuration, workflows, data, and institutional processes


• Turn recurring client needs and effective solutions into durable resources, including documentation, examples, training materials, videos, and other educational content


• Support client implementation, onboarding, training, and ongoing enablement


• Explore how institutions use Slate, identify opportunities for improvement, and develop and test creative solutions


• Share client insights and recommendations with internal teams, contributing to Slate’s continued development and enhancement


• Collaborate across Technolutions on initiatives that improve Slate and client success


• Participate in product demonstrations, online learning opportunities, Community Conversations, conferences, and Slate Summit


• Work on-site in our New Haven, CT office five days per week


• Perform other duties as assigned

Required Qualifications

• Deep, practical experience using Slate and the ability to think clearly about how its features, data, and workflows work together


• Experience solving complex problems, designing effective processes, or helping others use technology successfully


• Experience working in higher education, software implementation, client success, training, operations, or a related field


• Excellent written and verbal communication skills, with the ability to explain complex concepts to both technical and non-technical audiences


• Ability to work independently, collaborate across teams, and manage multiple priorities


• Curiosity, creativity, sound judgment, adaptability, and a willingness to experiment and learn


• Bachelor’s degree and 5+ years of relevant experience, or an equivalent combination of education and experience

Preferred Experience

• Experience serving as a "Slate Captain" or go-to technical resource on a campus Slate team


• Experience making meaningful decisions as part of a Slate team, including decisions about configuration, data, workflows, integrations, or institutional processes


• The ability to "see the matrix" of how different parts of Slate connect and affect one another


• Experience supporting a broad or complex Slate implementation

EEO Statement

Technolutions is an equal opportunity employer. Employment selection and related decisions are made without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status, disability, or any other protected class. In addition, the search for this position will aim to create the kind of workplace in which we all want to work by recognizing and celebrating a diverse workforce at all levels.

Compensation & Location

• Salary range: $80,000 - $115,000 per year


• Location: New Haven, CT


• Start Date: ASAP