Slate CRM Leader for Enrollment & Data-Driven Growth

Warner Pacific University; Portland (OR); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Warner Pacific University seeks a CRM System Manager to own and administer the Slate CRM, guiding strategy, governance, and continuous improvement across enrollment, student engagement, and institutional effectiveness.

Collaborating with Enrollment Management, Marketing, Financial Aid, IT, and Academic Affairs, you will oversee configurations, security, integrations, and reporting to maximize Slate value and enable data-driven decisions across the campus.

Qualifications

• Bachelor's degree from an accredited institution.
• Two years of progressively responsible experience administering a CRM platform, preferably Slate, in higher education.
• Experience configuring enterprise software systems and business process automation.
• Experience with CRM workflows, communication campaigns, forms, portals, reporting, and system administration.
• Experience developing reports, dashboards, queries, and data analysis.
• Knowledge of CRM governance, data quality, security, and user administration.
• Experience with system integrations and data imports/exports.
• Strong analytical, organizational, project management, written, verbal, and interpersonal communication skills.
• Ability to translate business needs into technical solutions.
• Ability to manage multiple priorities in a collaborative environment.

Responsibilities

• Serve as the University's primary functional administrator and SME for the Slate CRM.
• Develop and execute the University's CRM strategy aligned with enrollment goals.
• Lead continuous improvement and expansion of Slate functionality across the University.
• Maintain system integrity, security, performance, and governance standards.
• Evaluate Slate releases, features, and best practices; recommend strategies.
• Configure and maintain databases, forms, portals, workflows, dashboards, and permissions.
• Design and optimize automated workflows for recruitment, admissions, communications, and student engagement.
• Configure applicant review processes, reader workflows, and decision release processes.
• Develop online forms, event registrations, scheduling, landing pages, and portals.
• Partner with Admissions and Marketing for personalized multi-channel campaigns.
• Manage audience segmentation, dynamic content, and email communications.
• Ensure data integrity via governance, validation, auditing, and QA.
• Develop queries, dashboards, and enrollment analytics.
• Lead CRM projects, prioritize enhancements, and manage the roadmap.
• Remain current with Slate resources and emerging best practices.

Skills

Slate CRM

CRM governance

Data analysis

Project management

API integrations

Power BI

Tableau

Training & support

Communication

Education

Bachelor's degree

Tools

Slate

Ellucian Colleague

APIs

Power BI

Job description

Warner Pacific University seeks a CRM System Manager to own and administer the Slate CRM, guiding strategy, governance, and continuous improvement across enrollment, student engagement, and institutional effectiveness.

Collaborating with Enrollment Management, Marketing, Financial Aid, IT, and Academic Affairs, you will oversee configurations, security, integrations, and reporting to maximize Slate value and enable data-driven decisions across the campus.