Skyhawk Station Specialist (Temp)

Fort Lewis; Durango, Northern (CO, KY); Hybrid; USD 25,000 - 33,000; Part time

Job summary

Fort Lewis College in Durango, CO seeks a Skyhawk Station Specialist (temporary, part-time) to be the first point of contact for students and visitors. You will handle questions, assist with payments, IDs, parking, and outreach during busy periods, while supporting financial aid and advising processes.

Requires at least 2 years in customer service with money handling and solid Office Suite skills. This role is non-exempt, up to 30 hours/week, 6 months, with typical hours 9am–4pm.

Qualifications

• Minimum 2 years in customer service handling money in an office.
• Experience with student accounts or billing is a plus.
• Ability to learn related software systems quickly.

Responsibilities

• Greet and assist students, faculty, and visitors.
• Answer phones and provide general information or transfer calls.
• Prioritize and schedule walk-ins for Financial Aid and Academic Advising.
• Process student tuition payments securely and accurately.
• Respond to questions related to financial aid, billing, and student accounts.
• Help students understand bills and account balances.
• Create and manage student ID cards and distribute parking permits.
• Support with special projects and events during busy periods.
• Process enrollment verifications for scholarships.
• Learn and navigate student service software systems (training provided).
• Maintain knowledge of ADA and Section 508; produce accessible materials.
• Perform other duties as assigned.

Skills

Customer service

Cash handling

Office software

Education

Bachelor’s Degree

Tools

Outlook

Teams

Excel

Job description

**Position Summary:**Skyhawk Station Specialist (temp) will be on the front lines of student support — answering questions, connecting people to resources, and helping to keep things running smoothly. This person will serve as a welcoming first point of contact for students, supports and community members while supporting the office through customer assistance, record process and other administrative processes.**Job Description:****Essential Functions and Responsibilities:** * Greeting and assisting students, faculty, and visitors with a welcoming and helpful attitude* Answering phones and providing general information or transferring calls to the appropriate departments* Prioritizing and scheduling walk-ins for Financial Aid and Academic Advising* Processing student tuition payments securely and accurately* Responding to questions related to financial aid, billing, and student accounts* Supporting students in understanding their bills and account balances* Creating and managing student ID cards, as well as distributing parking permits to students* Assisting with special projects and events, especially during busy periods like the start of the semester or registration* Processing forms, such as enrollment verifications for scholarships* Learning and navigating student service software systems (training provided)* Maintains knowledge and awareness of digital accessibility including the American with Disabilities Act and Section 508.* Produces and remediates digitally accessible materials in accordance with FLC standards.* Perform other duties as assigned**Required Education, Specialized Skills and Experience:** * A minimum of 2 years’ experience in customer service and handling money in an office* Intermediate to Advanced Office Suite skills (Outlook, Teams and Excel)* Strong organizational skills and the ability to stay focused in a fast-paced environment* Demonstrated ability to provide professional, responsive, and effective customer service through in-person, telephone, and email interactions.* Ability to work both independently and as part of a supportive team* Commitment to fostering an inclusive, welcoming, and student-centered environment that prioritizes student success and belonging.* Experience in a professional environment using sound judgement when handling each situation **Preferred Education, Specialized Skills and Experience:** * Bachelor’s Degree* Experience with billing or financial aid in a higher education institution* Advanced cashiering and customer service experience **Reports To / Supervisory Responsibility:** This position will report to the Assistant Director of Skyhawk Station. The position will not have any direct reports. **Work Environment:** The work environment characteristics described here are representative of those that an employee can expect while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Moderate noise (i.e. business office with computers, phone, and printers, light traffic).* Ability to work in a confined area.* Ability to sit at a computer terminal for an extended period of time. **Physical Demands:** The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function * While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipment* Specific vision abilities required by this job include close vision requirements due to computer work* Light to moderate lifting is required **Travel:** There is no travel associated with this position. **FLSA Status/ Position Type/Expected Hours of Work/ and Salary Range:** * Non-Exempt* Part Time (up to 30 hours a week)* Temporary* 6 Month Position* Typical Work hours 9a-4p**Compensation**The hourly rate is $20.97.