Skyhawk Station Specialist (Temp)

Fort Lewis College; Durango (CO); On-site; USD 24,000 - 34,000; Part time

Job summary

Fort Lewis College is seeking a Skyhawk Station Specialist (temp) to provide front-line student support, answer questions, connect people with resources, and help keep campus services running smoothly.

The role requires two years of customer service experience, basic money handling, and proficiency with Office 365 tools. You’ll support Financial Aid, Academic Advising, and student accounts while maintaining an inclusive, welcoming environment.

Qualifications

• Minimum 2 years’ experience in customer service and handling money in an office.
• Proficiency with Outlook, Teams and Excel.
• Strong organizational skills and the ability to stay focused in a fast-paced environment.
• Ability to provide professional, responsive, and effective customer service through in-person, telephone, and email interactions.
• Ability to work independently and as part of a team.
• Commitment to fostering an inclusive, welcoming, and student-centered environment.

Responsibilities

• Greet and assist students, faculty, and visitors with a welcoming attitude.
• Answer phones and provide information or transfer calls to departments.
• Prioritize and schedule walk-ins for Financial Aid and Academic Advising.
• Process student tuition payments securely and accurately.
• Respond to questions about financial aid, billing, and student accounts.
• Help students understand bills and account balances.
• Create and manage student ID cards and distribute parking permits.
• Assist with special projects and events, especially during busy periods like the start of the semester or registration.
• Process enrollment verification forms for scholarships.
• Learn and navigate student service software systems (training provided).
• Maintain knowledge of accessibility standards (ADA, Section 508) and produce accessible materials.
• Perform other duties as assigned.

Skills

Customer service

Money handling

Organization

Communication

Independent work

Teamwork

Education

Bachelor’s Degree

Billing/financial aid in higher education

Advanced cashiering and customer service experience

Tools

Outlook

Teams

Excel

Job description

Position Summary

Skyhawk Station Specialist (temp) willbe on the front lines of student support — answering questions, connecting people to resources, and helping to keep things running smoothly. This person will serve as a welcoming first point of contact for students, supports and community members while supporting the office through customer assistance, record process and other administrative processes.

Job Description

Essential Functions and Responsibilities:

• Greeting andassistingstudents, faculty, and visitors with a welcoming and helpful attitude
• Answering phones and providing general information or transferring calls to theappropriate departments
• Prioritizing and scheduling walk‑ins forFinancial Aid and Academic Advising
• Processing student tuition payments securely and accurately
• Responding to questions related to financial aid, billing, and student accounts
• Supporting students in understanding their bills and account balances
• Creating and managing student ID cards, as well as distributing parking permits to students
• Assistingwith special projects and events, especially during busy periods like the start of the semester or registration
• Processing forms, such as enrollment verifications for scholarships
• Learning and navigating student service software systems (training provided)
• Maintains knowledge and awareness of digital accessibility including the American with Disabilities Act and Section 508. Produces and remediates digitally accessible materials in accordance with FLC standards.
• Perform other duties as assigned

Required Education, Specialized Skills and Experience

• A minimum of 2 years’ experience in customer service and handling money in an office
• Intermediate to Advanced Office Suite skills (Outlook, Teams and Excel)
• Strong organizational skills and the ability to stay focused in a fast‑paced environment
• Demonstrated ability to provide professional, responsive, and effective customer service through in‑person, telephone, and email interactions.
• Ability to work both independently and as part of a supportive team
• Commitment to fostering an inclusive, welcoming, and student‑centered environment that prioritizes student success and belonging.
• Experience in a professional environment using soundjudgement when handlingeach situation

Preferred Education, Specialized Skills and Experience

• Bachelor’s Degree
• Experience with billing or financial aid in a higher education institution
• Advanced cashiering and customer service experience

Reports To / Supervisory Responsibility

This position will report to the Assistant Director of Skyhawk Station. The position will not have any direct reports.

Work Environment

The work environment characteristics described here are representative of those that an employee can expect while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Moderate noise (i.e. business office with computers, phone, and printers, light traffic). Ability to work in a confined area. Ability to sit at a computer terminal for an extended period of time.

Physical Demands

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipment Specific vision abilities required by this job include close vision requirements due to computer work Light to moderate lifting is required

Travel

There is no travel associated with this position.

FLSA Status / Position Type / Expected Hours of Work / and Salary Range

Non-Exempt Part Time (up to 30 hours a week) Temporary 6 Month Position Typical Work hours 9a-4p Compensation The hourly rate is $20.97.

About Fort Lewis College

On a sage‑brushed mesa overlooking downtown Durango and the La Plata Mountains, Fort Lewis College is Southwest Colorado’s premier public undergraduate research institution. With more than half of the 3,300 students identifying as people of color, FLC’s academic programming and campus life thrive on nurturing safe, diverse spaces for intellectual exploration and helping people achieve their career goals. A Native American‑serving, Non‑Tribal Institution, FLC is committed to promoting economic development in neighboring tribal communities and connecting students with the education they need to be the change in the world they want to see. Degree programs span the arts, business, education, health sciences, humanities, and social and natural sciences. Coursework builds on the natural, cultural, and historical resources found around the Four Corners region. Students work closely with faculty on research projects with real‑world implications. Like the mountain town it resides in, FLC promotes a culture of work‑life balance for students, faculty, and staff. Skyhawks enjoy unparalleled access to a healthy outdoor lifestyle thanks to 300 days of sunshine a year and more than 300 miles of hiking and biking trails in and around Durango.

Notice to Prospective Employees

The Fort Lewis College is required by the Clery Act of 1990 to notify prospective employees, current employees, students and applicants where to access our Campus Security Report. The report is updated and published annually in accordance with the Higher Education Amendments of 1998, Federal Student Right‑to‑Know, the Federal Drug‑free Schools and Campuses Act of 1989. This report contains information about: Fort Lewis College's alcohol and other drug policy Sexual assault policy Campus security policies Campus/community resources The Colorado Riot Offense Statute restriction on enrollment Where to find registered sex offender information Crime statistics for the previous three calendar years Reporting crimes The Campus Security Report can be accessed in two ways: By going to the internet website at: www.fortlewis.edu/AnnualSecurityReport Fort Lewis College Student Affairs Office will also provide a paper copy of the annual security report upon request. You can reach them at [phone].

Equal Opportunity

Fort Lewis College does not discriminate on the basis of race, age, color, religion, national origin, sex, disability, sexual orientation, gender identity, gender expression, family or domestic status, political beliefs, veteran status, pregnancy, or genetic information. Accordingly, equal opportunity for employment shall be extended to all persons. The College shall promote equal opportunity, equal treatment, and affirmative action efforts to increase the diversity of students, faculty, and staff. The College is dedicated to building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment.

To file a report, get resources, read policies, or make an appointment, See www.fortlewis.edu/CARE.

Discrimination Questions

Office of Compliance and Community Standards David Pirrone, Director of Compliance 210 Berndt Hall 1000 Rim Drive Durango, Colorado 81301 [phone] [e-mail]

Questions about Title IX sex discrimination? Office of the Title IX Coordinator Madeleine Gillman, Assistant Director of Compliance and Title IX Coordinator 210 Berndt Hall 1000 Rim Drive Durango, Colorado 81301 [phone] [e-mail]

Information about Fort Lewis College’s alcohol and drug policy, sexual assault policy, campus security policies, campus crime statistics, fire safety procedures and fire statistics, and campus/community resources can be found in the Annual Security and Fire Safety Report. Hard copies are available upon request.

ADAA Accommodations

Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request an accommodation, please contact Kristin Polens by phone [phone] or email [e-mail] at least five business days before the assessment date to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.

Institutional Information

Fort Lewis College, a public institution located in Durango, Colorado, offers degree programs in arts, business, education, health fields, humanities, social and natural sciences, and teacher education. Our inspiring mountain campus is located atop a scenic mesa overlooking historic Durango and situated between the San Juan Mountains and the desert Southwest. We are committed to accessible and high‑quality baccalaureate education, and our hallmarks are remarkably close relationships between students and faculty, the freedom of intellectual exploration, and the challenge of experiential learning. Our 3,300 students come from 48 states, 17 countries, with 36% Native American and Alaska Native backgrounds, and 11% Hispanic backgrounds. Durango is a thriving multicultural community of 18,500 set along the beautiful Animas River Valley. Averaging 300 sunny days per year, the community is known for its outdoor lifestyle and friendly, festive atmosphere. Durango is also the cultural and economic hub of the Four Corners region, rich in dining, shopping, and entertainment, and linked with airline service to hubs in Denver, Phoenix, and Dallas.