Skincare Support Specialist for Acne Experts Hybrid/Remote

Face Reality Skincare; San Ramon (CA); Hybrid; USD 42,705 - 45,460; Full time

Benefits offered by this job

Full benefits package

Yearly bonus

Job summary

Face Reality Skincare in San Ramon, California seeks an Esthetician Support Specialist to enhance the onboarding and support of Acne Experts through customer service. Responsibilities include training, real-time support, and issue resolution while utilizing tools like Zoho and Shopify. The ideal candidate has an Esthetics License and relevant customer service experience. The position offers a salary of $31-$33 per hour plus bonuses and benefits in a hybrid work environment.

Qualifications

• 1+ years experience in customer support or similar customer-facing role required.
• Minimum 1-2 years hands-on facial treatment experience desired.
• Strong verbal and written communication skills are essential.

Responsibilities

• Support onboarding of new Acne Experts.
• Serve as frontline support for Acne Experts.
• Engage with Acne Experts through community channels.

Skills

Esthetics License

Customer support experience

Problem solving

Communication skills

Organizational skills

Skincare knowledge

Education

Esthetics License

Tools

Zoho

Shopify

Microsoft 365

Job description

Face Reality Skincare in San Ramon, California seeks an Esthetician Support Specialist to enhance the onboarding and support of Acne Experts through customer service. Responsibilities include training, real-time support, and issue resolution while utilizing tools like Zoho and Shopify. The ideal candidate has an Esthetics License and relevant customer service experience. The position offers a salary of $31-$33 per hour plus bonuses and benefits in a hybrid work environment.