Esthetician Support Specialist – Onboarding & Real-Time Help

Facerealityskincare; San Ramon (CA); Hybrid; USD 42,705 - 45,460; Full time

Benefits offered by this job

Yearly bonus

Full benefits package

Job summary

Facerealityskincare is looking for an Esthetician Support Specialist in San Ramon, California. This hybrid role involves onboarding and providing support to Acne Experts, ensuring they successfully utilize Face Reality’s Clear Skin Method. Candidates should possess an esthetics license and experience in customer support. Responsibilities include troubleshooting inquiries, utilizing systems like Zoho and Shopify, and maintaining accurate documentation, all while working collaboratively with the sales team. The role offers an hourly wage of $31-$33 and a full benefits package.

Qualifications

• 1+ years of experience in customer support or similar role.
• 1-2 years of hands-on facial treatment experience.
• Strong verbal and written communication skills.

Responsibilities

• Support onboarding of new Acne Experts.
• Serve as frontline support for Acne Experts.
• Maintain accurate documentation in internal systems.

Skills

Customer support experience

Communication skills

Troubleshooting

Organizational skills

Education

Esthetics license

Tools

Zoho

Shopify

Microsoft 365

Job description

Facerealityskincare is looking for an Esthetician Support Specialist in San Ramon, California. This hybrid role involves onboarding and providing support to Acne Experts, ensuring they successfully utilize Face Reality’s Clear Skin Method. Candidates should possess an esthetics license and experience in customer support. Responsibilities include troubleshooting inquiries, utilizing systems like Zoho and Shopify, and maintaining accurate documentation, all while working collaboratively with the sales team. The role offers an hourly wage of $31-$33 and a full benefits package.