Skin Science Associate

Integrated Practice Partners; Chicago (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

Integrated Practice Partners in Chicago is seeking a Skin Science Associate to drive retail operations, manage inventory, and provide skin care consultations, while supporting front desk and phone functions to ensure a seamless patient experience from arrival to checkout.

The role emphasizes product expertise, service packaging recommendations, and ongoing learning to become a trusted skin care advisor for each patient.

Responsibilities

• Utilize Visia Skin Care Analysis and expert product knowledge to guide product recommendations.
• Engage with patients about purchases and discuss new product recommendations for individualized care.
• Conduct regular inventory reviews and support monthly counts to maintain accurate stock levels and minimize waste.
• Apply FIFO (First-In, First-Out) principles for inventory management to maximize sales and reduce product expiration.
• Document patient concerns or adverse reactions related to products, update records, and notify the appropriate provider.
• Stay informed about market trends and recommend new products.
• Maintain attractive product displays and keep the store clean, organized, and inviting.
• Process online orders, package items, and coordinate deliveries to the post office as needed.
• Follow up with patients after purchase to ensure satisfaction and address issues.
• Participate in educational workshops and vendor-led training to expand product expertise.
• Greet patients and visitors warmly, creating a welcoming environment.
• Verify and update patient demographics and insurance information, ensuring records are accurate.
• Present necessary forms for signature and assist patients, collecting past-due balances at check-in.
• Manage patient appointments by scheduling and rescheduling in line with clinic guidelines.
• Maintain reception area cleanliness and inform patients of appointment delays.
• Handle patient checkout, including payments, product sales, and scheduling of follow-up appointments.
• Reconcile daily transactions and notify appropriate personnel of discrepancies.

Job description

Position Summary

The Skin Science Associate is responsible for driving retail operations, managing inventory, providing skin care consultations, and supporting front desk and phone functions as needed. This role serves as the primary liaison among patients, staff, and management, ensuring a seamless, personalized patient experience from arrival to checkout. The associate must demonstrate a passion for skin care and a commitment to continuous learning, aiming to become a skin care expert who can effectively recommend not only individual products but also service packages tailored to each patient's needs.

Position Summary

The Skin Science Associate is responsible for driving retail operations, managing inventory, providing skin care consultations, and supporting front desk and phone functions as needed. This role serves as the primary liaison among patients, staff, and management, ensuring a seamless, personalized patient experience from arrival to checkout. The associate must demonstrate a passion for skin care and a commitment to continuous learning, aiming to become a skin care expert who can effectively recommend not only individual products but also service packages tailored to each patient's needs.

Retail Operations And Patient Care

• Utilize Visia Skin Care Analysis and expert product knowledge to recommend the best products for each patient, addressing specific needs and optimizing.


• Engage with every patient regarding their previous purchases, new product recommendations, and ensure an individualized.


• Conduct regular inventory reviews and assist with monthly full inventory counts to maintain accurate stock levels and minimize product waste.


• Apply FIFO (First-In, First-Out) principles for inventory management to maximize sales and reduce product expiration.


• Document patient concerns or adverse reactions related to products, update patient records, and notify the appropriate provider for further assessment.


• Stay informed about market trends and recommend new products.


• Maintain the appearance of product displays and keep the store clean, organized, and inviting.


• Process online orders, package items, and coordinate deliveries to the post office as needed.


• Follow up with patients after purchase to ensure satisfaction and address any issues.


• Participate in educational workshops, staff training sessions, lunch-and-learns, and vendor-led product training to continuously expand product expertise.

Front Desk Support (Patient Entry Check-In And Checkout)

• Greet all patients and visitors warmly, creating a welcoming


• Verify and update patient demographic and insurance information, ensuring all records are accurate and up-to-date.


• Present necessary forms or consents for signature and assist patients as needed, collecting past-due balances at check-in.


• Manage patient appointments by scheduling and rescheduling in accordance with clinic guidelines, optimizing provider schedules.


• Maintain cleanliness in the reception area and keep patients informed of any appointment delays.


• Handle patient checkouts, including payment collection, product sales, and scheduling of follow-up appointments.


• Reconcile daily transactions, ensuring all payments are accurately posted, and notify the appropriate personnel of any discrepancies.