Skier Services Support Agent - Winter 2026 - 27

Deer Valley Resort Company, LLC; Deer Valley (WA); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Ski perks

Season pass (Deer Valley)

Friend/family ski discounts

Subsidized meals

Subsidized housing

401k with company match

Job summary

Alterra Mountain Company seeks a Skier Services Support Agent for Deer Valley Resort to manage student enrollment verification and group organization for ski school operations. You will scan tickets, organize groups by program type and ability, and assist guests while keeping Snow Park Lodge and Plaza clean.

Position is part-time, mid-November through mid-April, with pay at $20.00 per hour. Perks include ski passes, staff discounts, subsidized meals and housing options, and a 401(k) plan with

Qualifications

• Must be at least 18 years of age.
• Able to work outdoors in all weather conditions.
• Excellent communication and guest service skills.
• Available 7 days a week; work 5 days, 4–8 hours per day, based on business needs.
• Computer proficiency (Microsoft Word, Excel, and web applications).

Responsibilities

• Navigate the flaik application on handheld and desktop devices.
• Verify class lists and make manual adjustments as needed between DVSS and flaik applications.
• Ensure the class information and data imports correctly.
• Assist instructors with questions and flaik user login/password issues.
• Ensure scanning equipment is functioning properly and ready for use.
• Provide assistance with questions and resort information.
• Maintain Snow Park Lodge and Plaza areas in a clean and organized condition.
• Other duties as assigned.

Skills

Customer service

Guest communication

Outdoor work

Multitasking

Availability 7 days

Microsoft Word

Excel

Web applications

Tools

Microsoft Word

Excel

Web applications

Job description

Seasonal Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).

Purpose of Position

The Skier Services Support Agent is responsible for managing student enrollment verification and group organization for ski school operations. They verify that all enrolled students possess valid lesson and lift tickets corresponding to their designated ski program and date. They create group classes using a handheld device by scanning student lesson tickets, ski instructor IDs, and GPS tags. They are also responsible for organizing groups according to program type, ski ability level, and assigned hot chocolate and lunch locations/times. Finally, they maintain the cleanliness and organization of Snow Park Lodge and Plaza while providing exceptional guest service.

Responsibilities

Navigate the flaik application on handheld and desktop devices Perform duties across various indoor and outdoor locations Verify class lists and make manual adjustments as needed between DVSS and flaik applications Ensure the class information and data imports correctly Assist instructors with critical situations, questions, and flaik user login/password issues Ensure scanning equipment is functioning properly and ready for use Provide assistance with questions and resort information Maintain Snow Park Lodge and Plaza areas in a clean and organized condition Other duties as assigned

Qualifications

Minimum 18 years of age Must be willing to work outdoors in all weather conditions for various time periods Excellent communication and guest service skills Available 7 days a week - work 5 days, 4-8 hours per day, based on business needs Computer proficient (Microsoft Word, Excel, and web applications) Strong multitasking abilities with attention to detail and follow through Organized, motivated, and able to maintain a positive attitude during high-stress times Ability to stand and walk for extended periods

Dates of Employment

Mid-November to Mid-April Only Part Time positions available

Benefits

Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match

Pay Rate

$20.00 per hour Deer Valley Resort is an Equal Opportunity Employer. Find a great job at a resort that's not only one of the best in the world, but it also feels a lot like home. Our outstanding perks and benefits include a NEW starting wage of $20 per hour, 401k, health benefits, ski privileges, subsidized meals, discounts, and more! Explore indoor and outdoor opportunities in: Food & Beverage, Housekeeping, Lodging Operations, Mountain Operations, and Ski School.

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