Black Diamond Lodge Guest Services Supervisor - Year Round

Alterra Mountain Company; Deer Valley (WA); In loco; USD 25.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Ski perks

Subsidized meals

Subsidized housing

401k with match

Health benefits

Staff discounts

Descrizione del lavoro

Deer Valley Resort in Utah is seeking a Guest Services Supervisor to support the front office manager and ensure guest, owner, and employee satisfaction at the front desk. You will check guests in/out, coordinate reservations, and supervise front desk staff.

This role requires leadership experience, a valid driver's license, solid computer and guest service skills, and the ability to work varied shifts, including overnights.

Competenze

• Staff leadership, coaching, and mentoring experience preferred.
• Must have a valid driver’s license and clean driving record.
• Excellent understanding of computers, systems, and guest service tools.
• Must be able to work varied shifts, including overnight shifts.

Mansioni

• Check guests in and out and settle balances.
• Provide directions, information, and instructions to guests.
• Make reservations for restaurants, transportation, childcare, and activities.
• Help recruit, train, motivate, and evaluate front desk staff.
• Handle cash, credit card, and lift ticket sales transactions daily.
• Balance and close out lift ticket sales at end of day.
• Proactively solve guest, owner, and employee problems with urgency and respect.
• Assist with bellstaff and concierge duties and special guest requests.
• Develop processes to ensure smooth front desk operations.
• Assist with staff scheduling and timecards.
• Check guest requests three days prior to arrival and meet them.
• Oversee guest-facing operations including food & beverage and ski valet.

Conoscenze

Staff leadership

Coaching

Mentoring

Customer service

Problem solving

Strumenti

Guest service tools

Descrizione del lavoro

PURPOSE OF POSITION

A Guest Services Supervisor's main objective is to support the front office manager and ensure guest, owner, and employee satisfaction at the front desk of Black Diamond Lodge.

RESPONSIBILITIES

• Check guests in and out and settle guest balances upon departure
• Give guests directions, information, and instructions
• Make reservations for restaurants, transportation, childcare, and other activities on guests’ behalf
• Help the front office manager recruit, manage, train, motivate, and evaluate the front desk staff
• Handle and complete cash, credit card, and lift ticket sales transactions daily
• Balance and close out lift ticket sales at the end of the day
• Proactively solve guest, owner, and employee problems with urgency, respect, and empathy
• Assist with bellstaff and concierge duties, such as fulfilling special guest requests, coordinating transportation for pick-ups and drop-off, and assisting guests with luggage
• Work with the front office manager to develop processes and procedures to ensure smooth operation and flow at the front desk
• Assist guest services manager with creating staff schedules, training, and completing timecards
• Check for guest requests and services three days prior to arrival and ensure these requests are met
• Assist with the oversight of guest-facing operations, including food and beverage service, ski valet operations, and owner transportation
• Ensure both breakfast and après ski are set up and torn down at appropriate times
• Other duties as assigned

QUALIFICATIONS

Staff leadership, coaching, and mentoring experience preferred Must have a valid driver’s license and clean driving record Excellent understanding of computers, systems, and guest service tools Must be able to work varied shifts, including overnight shifts

DATES OF EMPLOYMENT

Flex Year Round – may have periods of layoff or reduced hours

PAY RATE

$22.00 per hour

Flex Year Round Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match

Deer Valley Resort is an Equal Opportunity Employer.

Find a great job at a resort that’s not only one of the best in the world, but it also feels a lot like home. Our outstanding perks and benefits include a NEW starting wage of $20 per hour, 401k, health benefits, ski privileges, subsidized meals, discounts, and more! Explore indoor and outdoor opportunities in: Food & Beverage, Housekeeping, Lodging Operations, Mountain Operations, and Ski School.

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