Ski Valet Supervisor: Lead Premium Mountain Service

Fairmont; Telluride (CO); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical, dental & life insurance

401(k) and wellness perks

Ski/spa season pass

Employee discounts at Accor properties

Job summary

Fairmont Heritage Place, Franz Klammer Lodge in Telluride, CO is seeking a Ski Valet Supervisor to lead a service-driven team on the slopes and in the lodge. You will ensure top-tier guest experiences, manage equipment readiness, and coordinate with departments to create memorable mountain memories.

Ideal candidates bring guest service experience, strong communication, and a passion for snow sports. This full-time role offers competitive wages and a benefits program within a luxury resort

Qualifications

• Previous guest service experience is an asset.
• Excellent communication and professional presentation.
• Strong interpersonal and problem-solving abilities.
• A genuine passion for snow sports and winter activities.
• Highly responsible, reliable, and committed to delivering exceptional service.
• Ability to perform well under pressure in a fast-paced environment.
• Strong team player with the ability to work cohesively with colleagues.
• Flexibility to work weekends, holidays, and powder days as required.
• Frequent lifting up to 50 lbs; occasional lifting up to 100 lbs.
• 10-hour shifts outdoors require stamina.
• Ability to work outside in winter weather conditions.

Responsibilities

• Deliver consistently professional, friendly, and engaging service to Owners and Guests.
• Lead and supervise the Ski Valet team, ensuring service standards are met and exceeded.
• Address Owner and Guest concerns promptly and professionally, documenting and communicating with relevant departments.
• Participate in and contribute to regularly scheduled departmental meetings.
• Assign and manage daily tasks based on operational needs and guest flow.
• Balance team leadership with administrative responsibilities and hands-on support.
• Oversee the cleanliness, organization, and readiness of all ski and snowboard equipment.
• Maintain a well-organized ski storage room, ensuring equipment is labeled and stored by name and unit number.
• Ensure all equipment is prepared and ready before the start of each ski day.

Skills

Guest service

Communication

Interpersonal skills

Team leadership

Flexibility

Physical stamina

Outdoor winter

Job description

Fairmont Heritage Place, Franz Klammer Lodge in Telluride, CO is seeking a Ski Valet Supervisor to lead a service-driven team on the slopes and in the lodge. You will ensure top-tier guest experiences, manage equipment readiness, and coordinate with departments to create memorable mountain memories.

Ideal candidates bring guest service experience, strong communication, and a passion for snow sports. This full-time role offers competitive wages and a benefits program within a luxury resort