Ski Technician

CWSAA; Louisiana (MO); On-site; USD 29,000 - 32,000; Part time

Job summary

CWSAA is seeking an energetic team member for our ski shop operations. The role involves front counter service, rentals, ticketing, and daily shop tasks in a fast-paced environment.

Compensation ranges from $21 to $23 per hour, with 25–40 hours weekly (up to 80 hours per pay period). Responsibilities span administrative duties, facilities maintenance, and customer service, including cash handling and POS use.

Qualifications

• Specific working knowledge of Nordic skiing and ski equipment and its repair.
• Experience with POS registration systems.
• Ability to move quickly in a fast-paced environment.
• Ability to take direction, function independently and manage multiple tasks.
• Energetic and outgoing personality.
• Demonstrated problem solving skills and ability to think and act independently.
• Ability to function in a team environment.
• Demonstrate administrative and delegation skills.
• Good computer skills (website, timesheets).
• Superior communications skills in working with team members and the public.

Responsibilities

• Handling cash, and conducting daily cash outs independently
• POS system usage and computer skills
• Ensure effective and organized documentation of rentals, day pass and food sales
• Keep accurate records and organizing Seasonal Program Rentals
• Book lessons when required
• Printing of season passes, day tickets and other POS system transactions
• Ensure effective and organized documentation of rentals and waxing services
• Maintain inventory of shop equipment waxes etc. to ensure adequate supplies
• Carry out daily cleaning of rental shop
• Regular and consistent maintenance of ski fleet
• Carry out daily maintenance and cleaning of facilities
• Snow removal and management, wood restocking as required
• Operating small machines such as snowmobiles and quads
• Restocking of products when necessary
• Responding to First Aid Emergencies
• Identifying facility maintenance needs and reporting them to the Operations Manager
• Assisting with outside maintenance
• Aiding with clean up or take down of a special program events
• Participating as part of the front counter customer service team
• Provide friendly and prompt customer service at all times
• Selling tickets and food, renting equipment, managing reservations for lessons and special events
• Manage the distribution of Program Rental Equipment in cooperation with Programs Admin
• Providing information about products, trails and upcoming events
• Identifying customer service issues, resolving them where possible and identifying chronic systemic or staffing problems to the Guest Services Lead, Lead Lodge Staff or Operations Manager
• Track and maintain customers ski equipment in a timely fashion
• Monitoring, answering and referral of general telephone, web or email inquiries
• Provide information when product or waxes are running low so it can be ordered in a timely manner
• Communicate clearly and effectively with all guests
• Ensure services are completed within 24 hrs
• Communicate shop restocking needs to the Operations Manager regularly

Skills

Nordic skiing knowledge

Front desk customer service

Independent & multi-tasking

Energetic personality

Problem solving

Team environment

Administrative skills

Computer skills

Excellent communication

Tools

POS systems

Job description

Reports To: Operations Manager
Hours: 25 – 40 hrs/wk (maximum 80 hrs per pay period)
Wage: $21-23.00/hr (depending on experience)

SKILLS AND QUALIFICATIONS

• Specific working knowledge of Nordic skiing & ski equipment and its repair
• Experience with POS registration systems
• Moving quickly in a fast-paced environment
• Ability to take direction, function independently and manage multiple tasks
• Energetic and outgoing personality
• Demonstrated problem solving skills and ability to think and act independently
• Ability to function in a team environment
• Demonstrate administrative and delegation skills
• Good computer skills (website, timesheets)
• Superior communications skills in working with team members and the public

GENERAL RESPONSIBILITIES

Administrative

• Handling cash, and conducting daily cash outs independently
• POS system usage and computer skills
• Ensure effective and organized documentation of rentals, day pass and food sales
• Keep accurate records and organizing Seasonal Program Rentals
• Book lessons when required
• Printing of season passes, day tickets and other POS system transactions
• Ensure effective and organized documentation of rentals and waxing services
• Maintain inventory of shop equipment waxes etc. to ensure adequate supplies

Facilities Management

• Carry out daily cleaning of rental shop
• Regular and consistent maintenance of ski fleet
• Carry out daily maintenance and cleaning of facilities
• Snow removal and management, wood restocking as required
• Operating small machines such as snowmobiles and quads
• Restocking of products when necessary
• Responding to First Aid Emergencies
• Identifying facility maintenance needs and reporting them to the Operations Manager
• Assisting with outside maintenance
• Aiding with clean up or take down of a special program events

Customer Service

• Participating as part of the front counter customer service team
• Provide friendly and prompt customer service at all times
• Selling tickets and food, renting equipment, managing reservations for lessons and special events
• Manage the distribution of Program Rental Equipment in cooperation with Programs Admin
• Providing information about products, trails and upcoming events
• Identifying customer service issues, resolving them where possible and identifying chronic systemic or staffing problems to the Guest Services Lead, Lead Lodge Staff or Operations Manager
• Track and maintain customers ski equipment in a timely fashion

Communications

• Monitoring, answering and referral of general telephone, web or email inquiries
• Provide information when product or waxes are running low so it can be ordered in a timely manner
• Communicate clearly and effectively with all guests
• Ensure services are completed within 24 hrs
• Communicate shop restocking needs to the Operations Manager regularly