Ski & Snowboard Rental Technician

Sugarloaf Mountain Corporation; Northern (KY); Hybrid; USD 17,000 - 28,000; Full time

Benefits offered by this job

Free Golf and Ski Passes

Downhill Mountain Bike Park Pass

Dining Discounts

Resort Discounts

Free Water Park Passes

Housing Availability

Tuition Reimbursement

Health Insurance

AllyHealth

Job summary

The Highlands at Harbor Springs is hiring a Ski & Snowboard Technician to enhance the guest rental experience. You will assist guests, fit equipment, and maintain gear to safety standards in a fast-paced environment.

Seasonal role with perks and resort benefits. Prior skiing or snowboarding is preferred, with emphasis on safety, detail, and teamwork to ensure guests enjoy their day on the slopes.

Qualifications

• High School Diploma/GED is required or equivalent.
• Customer service experience preferred.
• Skiing/snowboarding experience preferred.
• Strong attention to safety and detail.

Responsibilities

• Provide friendly, knowledgeable, and efficient service to guests throughout the rental process.
• Properly size and fit guests with ski and snowboard boots, skis, snowboards, poles, helmets, and other rental equipment.
• Inspect, adjust, clean, organize, and maintain rental equipment to meet safety and quality standards.
• Follow established procedures for equipment fitting, adjustments, inspections, and rental transactions.
• Educate guests on proper use, care, and safe handling of rental equipment.
• Assist guests with equipment exchanges, adjustments, and general rental questions.
• Maintain an organized rental area and proper equipment storage.
• Identify damaged equipment and remove it from service per procedures.
• Assist with opening/closing procedures and prepare the rental shop for operations.
• Support fleet maintenance and other operational duties as needed.
• Work with teammates and other departments to deliver an exceptional guest experience.
• Perform other duties as assigned.

Education

High School Diploma/GED

Job description

Overview

The Highlands at Harbor Springs is seeking a Ski & Snowboard Technician to join our Snow Sports team. This position is responsible for providing guests with a safe, efficient, and enjoyable rental experience while maintaining the quality, organization, and safety of the snow sports rental fleet.

The ideal candidate is customer-service oriented, detail-focused, dependable, and comfortable working in a fast-paced, active environment. Previous skiing or snowboarding experience is preferred but not required. This is a seasonal position with a variety of employee perks and resort benefits.

Team Member Perks:

• Free Golf and Ski Passes – Enjoy outdoor activities with free access for you and your family.
• Downhill Mountain Bike Park Pass – Complimentary access for biking enthusiasts.
• Dining Discounts – Receive 25% off at Boyne restaurants.
• Resort Discounts – Save 30% on spa treatments and other services at Boyne Resorts.
• Free Water Park Passes – Access to Avalanche Bay Water Park.
• Lodging Discounts – Special rates for friends and family.
• Tuition Reimbursement – Support for continuing education.
• Housing Availability – First-come, first-served team member housing.
• Health Insurance – Available for Full-Time Year-Round Team Members.
• AllyHealth – Access to health services for all employees

Visit our website for all of our amazing perks, view testimonials, and more! Employment at The Highlands | The Highlands

Our Core Values:

At Boyne Resorts, we believe that great leadership is the key to transforming a good work experience into a great one. Our core values guide us every day as we work to create lasting memories for every guest.

• Long-Term Thinking
• Excellence in Execution
• Attitude is Everything
• Develop Create People
• Serve our team members first so they can, in turn, serve our guests and community

Responsibilities

Essential Responsibilities and Duties

• Provide friendly, knowledgeable, and efficient service to guests throughout the rental process.
• Properly size and fit guests with ski and snowboard boots, skis, snowboards, poles, helmets, and other applicable rental equipment.
• Inspect, adjust, clean, organize, and maintain rental equipment to ensure it meets safety and quality standards.
• Follow established procedures for equipment fitting, adjustments, safety inspections, and rental transactions.
• Educate guests on the proper use, care, and safe handling of rental equipment.
• Assist guests with equipment exchanges, adjustments, and general rental questions.
• Maintain an organized and clean rental area, including proper storage and organization of equipment.
• Identify damaged or unsafe equipment and remove it from service according to department procedures.
• Assist with daily opening and closing procedures, including preparing the rental shop and equipment for operations.
• Support the Snow Sports team with fleet maintenance and other operational duties as needed.
• Work collaboratively with team members and other resort departments to provide an exceptional guest experience.
• Perform other duties and responsibilities as assigned.

Qualifications

• High School Diploma/GED
• Customer service experience preferred
• Skiing/snowboarding experience preferred
• Strong attention to detail and safety
• Reliable and team-oriented
• Comfortable with physical work and winter weather
• Able to work early mornings, weekends, and holidays